Responsible for inbound telephonic communication with client base.

Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.

Critical primary point of contact for Retail, C&I and Lubricant account and customers of South Africa and Botswana. Accepts immediate ownership of inquiries and assumes advocacy role in resolving order to cash inquiries and concerns. Accountable for timely resolution of issues within service level agreements and compliance parameters. Responsible for processing refines and lubricant orders received through phone, and email accurately and on a timely manner. Works with the different business units including but not limited to Retail, C&I, Lubricants, Pricing, Credits and Logistics in resolving customer inquiries and concerns.

Application deadline:

10 February 2026