Job Description:  

At Lafayette Animal Hospital, we believe every pet deserves compassionate, high-quality care — and every client deserves to feel supported by a friendly, knowledgeable team. We’re a busy, small-animal practice the heart of Portsmouth, NH, with a dedicated staff that values teamwork, positivity, and a great sense of humor.

Position Overview:
We’re looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our front desk team. The CSR is the first friendly face our clients see and a key part of delivering an excellent client experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and loves both people and pets.

Compensation:

18.00 - 20.00+/hour based on experience

Key Responsibilities:

• Greet clients and their pets with warmth and professionalism

• Answer phone calls, schedule appointments, and manage client communications

• Check clients in and out for appointments and procedures

• Process payments and maintain accurate records

• Support the medical team by coordinating client needs and ensuring smooth workflow

• Maintain a clean, welcoming reception area

Qualifications:

• Previous customer service or veterinary experience preferred (but not required)

• Excellent communication and multitasking skills

• Friendly, empathetic, and calm under pressure

• Comfort with computers and scheduling software

• A genuine love for animals and commitment to client care

What We Offer:

• Competitive hourly pay

• Health, dental, and vision insurance options

• Paid time off and holidays

• Staff pet care discounts

• Opportunities for growth within a supportive, team-oriented environment

• Flexible schedule - 4 day work week with rotating Saturday shifts

Requirements:   

• HS Diploma or educational equivalent  

• Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.) 

• Preferred: One year of customer service representative experience  

• Preferred: Knowledge of veterinary medical terminology and procedures 

• Rotating Saturday shifts are mandatory

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.