Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our team is dedicated to supporting those who protect our communities and businesses. We operate with the firm belief that clarity is power and context is key, helping to provide seamless access to critical platforms. Everything starts with our people, and this team acts as the vital backbone that connects our partners and customers to the tools they need, directly aligning with our commitment to "Solving for safer".

Job Description

We are seeking an operational professional to serve as a key business-to-business (B2B) partner for government agencies, channel partners, and resellers. In this role, you will act as the primary point of contact for resolving user account issues and platform access challenges across various corporate portals. By combining a professional, empathetic mindset with a strong attention to detail, you will help to ensure that our customers encounter a seamless, supportive experience during critical moments.

Key Responsibilities:

Case Management & Technical Resolution

• Troubleshoot customer system access issues promptly by utilizing internal platforms to oversee tracking and resolution

• Perform user account setups and manage the processing of channel partner applications and systemic change requests

• Assist in writing or updating knowledge base documentation to capture process improvements and support technical clarity

Operations & SLA Management

• Manage daily case workflows to promote proper distribution, track backlog status, and meet service level agreements

• Conduct operational quality checks and case audits to maintain high standard outcomes across the support ecosystem

• Analyze incoming support trends to proactively recommend procedural workflows that optimize the customer experience

Internal Collaboration

• Collaborate with cross-functional internal business partners to address and resolve complex customer concerns

• Coordinate alignment between technical teams and external stakeholders to streamline system administration updates

• Partner with Employee Experience teams to foster a welcoming, inclusive, and highly collaborative environment

Target Base Salary Range: $45,000- $50,000 

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• High School Diploma or GED
• 2+ years of experience in customer service/support
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.