Engineering Manager (Customer Support)

Posted:
4/3/2025, 7:07:19 PM

Location(s):
Kyiv Oblast, Ukraine

Experience Level(s):
Mid Level

Field(s):
Customer Success & Support

Engineering Manager (Customer Support)

Company:

Boeing Ukraine LLC

Boeing Ukraine is currently looking for Engineering Manager for 737NG/MAX Fuselage in Customer Support to join their team in Kyiv, Ukraine.

Primary Responsibilities:

  • Manages employees performing engineering activities within Customer Support, while ensuring safety, first time quality, and on-time performance.

  • Oversees development of technical responses to airline customer inquiries on airplane systems operations and including troubleshooting of aircraft systems issues.

  • Ensures coordination with design and suppliers to drive quality and safety into the technical support provided to customers.

  • Helps to manage positive shift handovers with Systems Service Engineering in California, USA and all other global partners.

  • Develops and executes project and process plans, implements policies and procedures and sets operational goals.

  • Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.

  • Provides oversight and approval of technical approaches, products and processes and provides technical guidance to resolve engineering issues.

  • Proactively communicates with employees, peers and customers. Keeps others informed by communicating project status, conducting and participating in team meetings, providing presentations and listening to employee concerns and suggestions.

  • Manages, develops and motivates employees.

Basic Qualifications (Required Skills/Experience):

  • Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry.

  • 3+ years of experience in support of aerospace products, which should include commercial and/or military airplane.

  • 2+ years of experience leading an engineering team.

  • Existing rights to work in Ukraine.


Preferred Qualifications (Desired Skills/Experience):

  • Proven ability to embrace change, lead continuous improvement, and treat safety and quality as top priorities.

  • Experience in airplane systems operations (example: Avionics, Electrical Power/Lighting, Environmental Controls, Flight Controls, Interiors, Mechanical/Hydraulic, etc.)

  • Experience in airplane maintenance operations.

  • Experience leading complex projects.

  • Experience in developing and maintaining relationships/partnerships with airline customers, suppliers, stakeholders and partners.

  • Knowledge of industry trends (customers, regulators, competitors, etc.)

  • Willingness and ability to manage ambiguity and turn it into action.

Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift: