The Role:
The Data Operations analyst works as part of a global team specializing in the maintaining the core set of data required to support ION’s hosted solutions. The analyst is responsible for validating the accuracy of the data and engaging directly with both clients and external data vendors to maintain client satisfaction. Working in a fast-paced environment, the analyst is required to understand exchange specifications and the business impact the data has on ION’s solutions.
Key Requirements:
Accurately maintain data required to support client trading systems
Investigate client data incidents from receipt to resolution
Prioritizes incidents and keep them up to date on the internal incident tracking system.
Communicates updates effectively and promptly to the clients.
Develops strong working relationships with other departments to assist with the delivery of our service to clients.
Work with data vendors and exchanges to resolve data queries
Understand and process exchange data specifications
Builds up and maintains a knowledge of the database structure within the trading platforms
Carries out application system checks, aiming to identify and resolve issues before they impact clients
Adheres to "best practice" and department procedures for client communications, incident progression and investigation
Participates in the team shift patterns and assists with weekend work and out of hours escalation when required
Duties and Responsibilities Skills & Experience:
Data Operations analyst need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers
Excellent written and verbal communication skills
A confident and professional manner
Able to manage own time and a changing workload
Ability to troubleshoot and approach problem solving in a logical manner
Excellent analytical skills and attention to detail
Ability to follow process and make suggestions for improvements
Able to use own initiative, good attention to detail and strong organizational skills
Co-operative approach to working with team members and other departments
Able to view situations from a customer perspective and act accordingly
A strong desire to develop a deep understanding of financial markets and business flows and system functionality
About us:
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
•Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
•Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
With over 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.
At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.