Job Summary

The Employee Relations & Investigations Manager is instrumental in driving effective conflict resolution and supporting the execution of employee relations (ER) investigations. Responsibilities include managing assigned cases, contributing to training and development opportunities, identifying ER trends, fostering strong client partnerships, and collaborating cross-functionally with business leaders and HR to reduce risk and promote a positive workplace culture. This role will be instrumental in executing Medline’s ER strategies, ensuring alignment with organizational goals and values.

Job Description

MAJOR RESPONSIBILITIES

• Serve as a lead investigator within the ER Investigations Team, taking ownership of complex or high-risk cases that require advanced expertise and discretion.
• Develop and execute comprehensive investigation plans, gather and analyze relevant facts, conduct critical witness interviews, and apply sound judgment to determine appropriate outcomes.
• Manage emotionally sensitive situations with professionalism and impartiality, ensuring objectivity throughout the investigative process.
• Interpret and apply applicable labor and employment laws, regulations and standards at the federal and state level, in consultation with the Legal department.
• Evaluate case details to identify potential risks and areas of company liability, exercising sound judgment to determine when consultation with legal counsel is necessary to ensure appropriate handling and compliance.
• Support HR and managers in identifying and resolving employee concerns by asking targeted questions, assessing potential risks, and applying comprehensive HR knowledge, including relevant policies, procedures, and employment laws.
• Collaborate effectively with diverse stakeholders, navigating differing perspectives while maintaining strict confidentiality around complex and highly sensitive ER matters.
• Cultivate strong, trust-based relationships with employees and leaders by ensuring ER matters are addressed thoroughly, collaboratively, and with a focus on fairness and resolution.
• Advise and train managers and supervisors in best ER practices and strategies for managing supervisor problems and employee complaints.
• Track and analyze key metrics and trends related to ER investigations, leveraging data to generate actionable insights and support continuous improvement of ER strategies, processes, and outcomes.
• Advocate for fair and appropriate workplace practices in accordance with Medline performance drivers.
• Collaborate closely with internal stakeholders to gather input, ensure alignment, and facilitate successful execution of ER policies, practices and strategies.

MINIMUM JOB REQUIREMENTS

Education

• Bachelor's degree.

Certification / Licensure

• None required.

Work Experience

• At least 6 years of experience in managing labor and ER matters.

Knowledge / Skills / Abilities

• Demonstrated experience in utilizing data to identify trends, create action plans, and measure results.
• Experience with multi-site non-exempt workforce.
• Ability to prepare clear, concise, accurate and persuasive investigation reports, correspondence, analytical studies and other written materials to a wide range of audiences.
• Proficient in Microsoft Office, collaboration technologies (e.g., MS Teams, Zoom), and could-based HCM platforms.
• Position requires travel up to 20% of the time for business purposes (within state and out of state).

PREFERRED JOB REQUIREMENTS

Work Experience

• Labor & Employee Relations.
• Managing complex investigations.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$110,240.00 - $165,360.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.