Key Account Manager

Posted:
1/19/2026, 7:41:51 PM

Location(s):
City of Zagreb, Croatia

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Sales & Account Management

Workplace Type:
Hybrid

Career Category

Sales

Job Description

Accountability

To the Senior Manager Sales

•Maximizes promotion of our products based on a multi stakeholder approach (KOLs, Pharmacy, lead local clinicians)

•Ensure promotion objectives in the hospital accounts in territory

•Builds and maintains high quality customer relationships as well as internal cross collaboration

•Differentiates Amgen and our products from competitors

•Ensure relevant information is shared other stakeholders at Amgen

Responsibility

Planning

• Map decision processes and identify key decision makers

• Implement and monitor an action plan for the accounts on territory based

on deeper analysis of TA influenced by different factors, insights:

- competitors,

- customers,

- reimbursement changes, situations

- new therapies

• Effective in customer planning in line with the marketing strategy,

implement C360

• Achieves/exceeds POA and tracks C360 KPIs (Tableau)

• Account level planning of interactions based on customer preferences

• Contribute to development of the marketing/commercial strategy

• Scanning business trends and business opportunities (prepare for the

future)

Execution

• Build relationships with identified stakeholders

• Execution of planned activities in matrix organization

• Proactively act on the territory, raise challenges to other departments,

suggest appropriate actions/solutions, involve relevant functions

• Usage of different complimentary channels to engage with customers

(focused on F2F, remote and hybrid) and skilled in usgae of different IT

tools (Webex, Miro, MS teams)

•Operates within the agreed expense budget aligned with POA priorities

Tracking

• Follow-up and update account analysis, stakeholder analysis ensuring

developing understanding of customer needs

Outputs

•Action plans per Account

•High quality internal and external customer relationships

•Differentiate Amgen and our products

•Meet promotion targets for the territory

Periodic activity reports in covered area

Qualifications

Minimum Requirements

Bachelor’s degree in life science or (bio) medical sciences

5-8 years of experience as Biopharmaceutical Rep promoting pharmaceutical products

Demonstrated track record of introduction of new products

Thorough knowledge of the majority of decision makers in his/her area

Proficient in doing scientific/promotional presentations

Demonstrated track record of working with objectives and achieving them

History of working in innovative and/or multinational companies

Able to read scientific articles and to do oral presentations in English

Digital affinity, able to use different digital tools on skill level

Advantage:

Experience in hospital pharmaceutical products

History of working in complex and cross-functional teams

Experience as Key Account Manager minimum three years

Fluency in English, both in oral and written communication

Competencies

•Strong leadership skills

•Strategic thinker to manage a complex portfolio and maximize overall account return

•Able to think long-term as well as short-term

•Strong analytical skills to assess the profitability of different scenarios

•Creativity and capacity to explore and propose different alternatives

•Good medical background to be able to know thoroughly our products

•Excellent interpersonal/communication skills to interact with clients and colleagues

•Objective/results and customer oriented

•Able to work under pressure

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Key Account Manager

Career Category

Job Description

Amgen

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