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Workplace Ambassador

What this job involves: 

The Workplace Ambassador (WA) reports to the South UK Facilities Manager and is responsible for managing the front of house services and providing the reception services. They are responsible for providing support to ensure facilities services are provided in an effective and efficient manner. As front of house support the WA must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.

The WA functions as a JLL professional who assists the FM team supporting the management of service delivery in his assigned buildings. The WA is responsible for assisting in all aspects of client and tenant satisfaction.

Additionally, the WA is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle's reputation and capabilities to prospective tenants, clients and The Client.

What We're Looking For:

We are looking for a customer-focused professional with excellent verbal and written communication skills, proficiency in Microsoft Office, and experience in a similar customer service role. You must demonstrate strong problem-solving abilities, cultural awareness, and the capacity to work effectively in a fast-paced, demanding environment while representing JLL's reputation and capabilities to clients, tenants, and visitors.

Key Responsibilities:

• Greet, assist and direct candidates, new hires and visitors and to the appropriate staff member
• Receive, direct and relay telephone, email and other queries
• Maintain the reception area in good order
• Administration of parking spaces for visitors and employees
• Arrange taxis for client staff and visitors as requested
• Book onsite meeting rooms and hospitality as per client requests and according to site procedures
• Mail and courier duties
• Office Administration
• Maintain coffee machines including cleaning, restocking, and basic troubleshooting.
• Perform mailroom duties including sorting, distributing, and processing incoming and outgoing mail
• Assist with general office administration tasks as required

HSE, Security & Quality

• Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities as well as general Health & Safety
• Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same
• Monitor and maintain office and badge consumables in line within agreed stock levels
• Maintain the security sign-in book
• Understand & actively support JLL's Quality Management program

Site Operations

• Conduct daily meeting room checks when in satellite offices or as required by South UK Facilities Manager
• Prepare & serve hot beverages, layout & clear away catering when in satellite offices or as required by South UK Facilities Manager
• Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures
• Assist in coordinating the repair and maintenance of office equipment and in the ordering in of office supplies
• Ensure accurate and detailed hand over is planned & passed on (for tasks within responsibility), if absent from the business

Additional Duties and Responsibilities

• Promotes high level of satisfaction among property management team members and The Client users by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and / or other direct contact
• Provides administrative support to the Facilities Manager.
• Acknowledges role as management office “ambassador”. Ensures that the firm’s image is reflected through proper telephone and reception procedures, and quality service. Greets guests and visitors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious and efficient manner

Key Performance Measures

• Ability to meet above standard job requirements
• Ability to work within a team
• Ability to fit within the company culture
• Ability to adapt to a fast pace and demanding environment

Skills

The candidate must demonstrate the following skills:

• Problem solving
• Decision makings
• Excellent verbal & written communication
• Proficient with the use of Microsoft Office tools

Competencies

The candidate must demonstrate the following personal attributes:

• Exemplary Customer focused
• Assertive
• Possess cultural awareness and sensitivity

Experience

• Experience in a similar customer service role is desirable.

Qualifications

• Education: Minimum leaving certificate

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Location:

On-site –Bristol, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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