Posted:
7/17/2024, 8:57:22 PM
Location(s):
England, United Kingdom ⋅ Cannock Chase, England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
About the job ❓
Salary: £25,000
Hybrid working: In our Cannock office
Permanent: 37.5 hours a week Monday - Friday
Aliaxis: We make life flow 💧
What does that mean? If you think about it, fluids are needed in every place or process you can imagine - in every home, in every hospital, in every factory, in every farm, in every café… In fact, we rely on fluids everywhere and every day. That’s why Aliaxis are here to help create the safest, most effective, and reliable solutions for sustainable fluid management.
The Opportunity/Role 📢
Reporting to the Customer Service Manager (Aftercare), you will be expected to take responsibility for the successful delivery of the company’s obligations as set out to all customers. Working with colleagues in Sales, Warehouse & Logistics to build and influence strong external relationships, acting as an ambassador for the company across the Aliaxis portfolio. Managing the sales order process from the point of delivery and taking ownership of customer complaints and queries ensuring a swift resolution through outbound calling and receiving inbound calls.
Build relationships with colleagues across all parts of the business to ensure customer issues are dealt with swiftly and that mutually acceptable resolutions are found.
Requirements:
Customer service experience in a manufacturing background and/or a business-to -business environment
Able to communicate clearly – both verbally and written. Excellent orator and scribe
Very high service orientation displayed consistently. Able to achieve consistent customer service excellence irrespective of the situation.
Ability to create and maintain excellent working relationships with key contacts internally & externally
Proficient MS Office and ERP skills
Benefits:
☀ 33 days holiday (inc bank holidays) with the option to purchase 5 more
💸 Life Assurance 6x annual salary
🏥 Critical illness cover
💻 Hybrid working policy - work from home two days a week!
👶 Enhanced parental leave
👚 Great discounts on local retailers and restaurants
🙌 Fantastic Health & Wellbeing package including an Employee Assistance Programme and access to My Strength
📝 Pension contribution up to 10%
🦷 Dental and healthcare cash plan
🚲 Cycle to work scheme
😍 Plus many more
Equal Opportunity Employer
Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy.
For us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.
Website: https://nicoll.fr/
Headquarter Location: Cholet, Pays de la Loire, France
Employee Count: 251-500
Year Founded: 1956
IPO Status: Private
Industries: Building Material ⋅ Construction ⋅ Service Industry