Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.
• Consistently ranked among SIA’s Largest Staffing Firms in America.
• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Manager, Language Services Operations develops strategies for in-person and translation services to achieve revenue and Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA) goals. They also ensure successful client delivery through structure and processes.

Job Responsibilities

• Coordinates costs and resources according to monthly/quarterly budgets and financial outcomes, and exercises a cost-containment approach to increase efficiency and impact gross profit.
• Sets goals for the delivery and production targets according to the operational plan and delivery strategy, therefore developing the team’s accountability to performance and client expectations.
• Develops staffing strategies, aligns sales approach, implements agreements, and increases satisfaction and referrals by building strong client relationships in collaboration with the Language Services Workforce Management team.
• Creates, presents, and leads quarterly business reviews.
• Establishes and communicates a clear workforce solution cadence for the client and Language Services teams, including technology, new tools, and superior candidate and hiring leader experience.
• Acknowledges accomplishments, identifies expansion opportunities, and adjusts Service Level Agreements (SLAs) or internal resource allocations if necessary.
• Facilitates team meetings and training to cascade strategic updates, process changes, and skill development opportunities including new technology and tools.
• Owns the team headcount through ongoing performance evaluations according to proficiency and efficiency standards to improve staff productivity and control expenses.
• Nurtures effective partnerships with internal Language Services department leadership and other partners throughout the organization.

Key Skills

• Outgoing personality with the ability to thrive in a people-focused role
• Ability to schedule and moderate large groups
• Self-motivated, meticulous, and highly organized
• Excellent written and verbal skills, and ability to communicate effectively
• Excellent leadership skills

Qualifications

Education & Years of Experience

• Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience
• A recognized board national interpreter certification (CCHI, NBCMI, RID) is required

Additional Experience

• Sales experience in the service industry and/or recruiting experience
• Supervisory experience

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Pay Rate

$83,500 - $99,000 Salary

Final pay rate is dependent on experience, training, education, and location.