This role is responsible for making daily outbound calls from weekly report to attempt to retain existing business that is setting up to cancel for nonpayment of premium.  Find solutions for customers by taking a payment to reinstate within preset guidelines, rewrite a policy within guidelines, documentation of all calls through shared spreadsheet and documentation of time dedicated to this endeavor. 

Answer and respond to incoming calls regarding coverage questions/changes/re-quotes and underwriting issues for existing insurance customers and transferring those calls to appropriate departments for completion.  Utilize customer contact to determine insurance needs.  Up-sell and cross-sell insurance products to existing and potential new customers.  Interact with all departments, divisions and regions to facilitate discovery of insurance needs and promote insurance sales.

Primary Job Responsibilities

• Conduct outbound calls for retention of existing policies cancelled for nonpayment of premium, take payments over the phone from customer to retain, document all customer contact and responses on computer (50%)
• Answer incoming calls related to coverage questions, changes, requests and underwriting issues on existing customer policies. (35%)
• Conduct callbacks to existing and potential new customers who request to be contacted at alternative times (5%)
• Up-sell and cross-sell insurance products to existing and new customers.  (5%)
• Other duties as assigned. (5%)

Required Qualifications

• P&C License strongly preferred
• High school diploma or equivalent
• Professional communication skills, both oral and written
• Detail oriented in a multitasking setting
• Ability to work in a team-oriented setting
• Excellent organizational skills
• Ability to meet goals in a fast-paced environment

Preferred Experience, Skills, and Knowledge:

• College degree in marketing, finance or other related field
• Property & Casualty Insurance License
• Property & Casualty knowledge and/or agency experience
• Previous 5 years customer service/retention experience
• Previous 5 years insurance experience
• Knowledge of PMS
• Knowledge of iBill/Exceed
• Knowledge of AIA ancillary systems/products
• Works independently

Pay Range:

$18.65 - $29.84

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

12/18/2024

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.