Posted:
11/17/2024, 4:00:00 PM
Location(s):
British Columbia, Canada ⋅ Squamish, British Columbia, Canada
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Company:
US2160 Sysco Guest Supply, LLCSales Territory:
NoneZip Code:
32809Travel Percentage:
0Compensation Range:
$14.95 - $22.45The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.
BENEFITS INFORMATION:
For information on Sysco’s Benefits, please visit https://SyscoBenefits.comPosition Summary:
Who We Are:
Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture personal care amenities and a full range of textiles, and, we distribute nearly everything else you find in the hotel public guest areas in the hotel room. Recently achieving a billion dollars in annual revenue, Guest Worldwide has grown its business by over 200% in the last 7 years. Guest Worldwide is also a wholly owned subsidiary of Sysco. Sysco is a 54 billion dollar, industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world.
The Customer Service Representative provides customer and Territory Managers (TMs) support with the sales of hotel and operational supplies.
Primary Responsibilities:
Customer & Territory Manager Support:
Answer incoming calls and emails from TMs. Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc.
Provide customer with order history information (i.e., item #, quantity, etc.) and pricing.
Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers’ inquiries.
Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc.
Back Orders – If item is out of stock, check ETA. If not readily available, check availability of stock to determine if shipment can wait, needs to be pulled from another Distribution Center or substituted with a replacement item.
Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other request as needed.
Prepare and send customer order acknowledgments.
Inform TM and customer of standard procedures, order status and/or resolution of problems, if applicable. Follow up, either verbally or in writing to ensure proper customer satisfaction.
Problem Resolution
Training
Communicate regularly with internal Departments:
Accounting – update on orders for Release on Hold.
Purchasing – tracking and proof of delivery, ETA on drop shipments, items discontinued for delivery replacement items
Minimum Education, Including Degrees & Certifications:
Minimum Experience (Years & Type of Experience):
Skills & Abilities (Years & Type of Experience):
Physical Demands & Work Environment:
The physical, mental, and environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Guest Worldwide is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. This job description supersedes prior job descriptions.
OVERVIEW:
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.
We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
Anticipated Close Date:
The deadline may be extended in good faith based on business needs. The posting will be updated when the deadline is extended.
Website: https://sysco.com/
Headquarter Location: Houston, Texas, United States
Employee Count: 10001+
Year Founded: 1969
IPO Status: Public
Industries: Electrical Distribution ⋅ Food and Beverage ⋅ Food Delivery ⋅ Health Care ⋅ Hospitality ⋅ Logistics ⋅ Marketing ⋅ Meat and Poultry ⋅ Restaurants ⋅ Sales