Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

About us

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

Key Responsibilities

• Handle initial notifications of loss from clients, brokers, or stakeholders.
• Provide clear communication and updates to policyholders and brokers throughout the claims process.
• Register and process claims in accordance with company and regulatory procedures.
• Assess claim validity, arrange for loss adjusters/inspections, and review documentation.
• Negotiate liability, quantum (amount), and settlement terms with claimants and their representatives.
• Ensure all activities comply with local insurance legislation  
• Work closely with technical teams, underwriters, and legal advisors for complex cases.
• Keep claims records complete and up-to-date.
• Provide feedback on claims trends and support process enhancements.

Qualifications, skills and experience

• 5 years Claims Handler Tech / Onshore experience.
• Knowledge of the DACH Market.
• Excellent customer service and interpersonal abilities.
• Negotiation and conflict resolution skills.
• Analytical mindset and attention to detail
• Responsible, well-organized, and able to handle cases autonomously.
• Inquisitive mind—curious, proactive in clarifying facts, and keen to uncover details.
• Flexible and adaptable in a fast-growing, international environment.
• Confident with IT/claims systems
• Able to work in a cross-border team
• Discretion and empathy, especially in sensitive situations.
• Certified insurance professional (e.g. Kaufmann/-frau für Versicherungen und Finanzen or comparable qualification).
• Additional insurance, legal, or compliance training is an advantage.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.