---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Ops Senior Analyst WORK SETUP: Return to Office OVERALL PURPOSE: The Team Lead for Software/Application/Cloud Technical Support (CL10) is responsible for overseeing a team of analysts providing Level 2 support across Microsoft O365 Exchange, cloud infrastructure, and enterprise applications. RESPONSIBILITIES: • Lead and mentor a team of technical support analysts handling O365 Exchange, on-premises servers, and cloud-based applications. • Monitor service health dashboards and proactively address system alerts and vulnerabilities. • Oversee maintenance activities including patching, server troubleshooting, and SMTP service requests. • Act as escalation point for complex technical issues and coordinate with vendors for resolution. • Ensure compliance with security protocols and operational standards. • Conduct regular team huddles, performance reviews, and skill development sessions. • Collaborate with cross-functional teams to align support strategies with business needs. • Prepare and present operational reports and improvement plans to leadership. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS: • Standard Team Lead Profile • At least 3 years of relevant experience in Service Delivery • At least 1 year supervisory experience

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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