Posted:
11/11/2024, 4:00:00 PM
Location(s):
Puerto Rico, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Position Summary...
What you'll do...
Provides evidence-based vision care to ensure patient's health and well-being by recommending and prescribing medications and other treatment options (for example, red eye, LASIK surgery, cataract surgery) using evidence-based care guidelines; delivering routine vision care; educating patients and store associates on eye health, including contact lens care, disease state management, and safety factors; recommending appropriate patient follow-up; consulting with other health professionals to prepare and coordinate patient care plans in accordance with optometry scope of practice per state board; providing patients with appropriate referrals, as needed, to ophthalmologists and other healthcare professionals; and following up with patient and other health professionals regarding any outstanding diagnostics, tests, or other patient information as needed. Evaluates patients' health condition across and within the full vision center scope of service (for example, visual acuity, visual function and eye health, keratometry, refraction) to ensure proper diagnosis and treatment by reviewing complete patient medical history information and performing comprehensive eye examinations; examining eyes utilizing observation, instruments, and pharmaceutical agents to determine visual acuity and perception, focus, and coordination, as well as identify signs of vision defects (for example, injury, disease, abnormality); prescribing, fitting, and adjusting eyeglasses, contact lenses, and other vision aids; suggesting, ordering, interpreting, and assessing diagnostic tests (for example, glaucoma testing, macular degeneration, Optical Coherence Tomography (OCT)); providing additional vision treatment (for example, foreign body removal) as necessary; developing treatment plans based on patients' clinical presentation using evidence-based care guidelines and patient preferences; referring patients with medical conditions outside of vision care services to appropriate community providers; and completing documentation of patient history, physical assessment, and treatment plan in a timely manner. Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning. Represents the company in vision care and patient engagement by delivering exceptional customer service through all patient interactions; maintaining and updating patient information in vision center systems (for example, BOSS) in a timely, accurate, and confidential manner; assisting vision center staff (for example, opticians) on best practices and procedures; ensuring adherence to state, local, and federal healthcare regulations and Walmart vision center guidelines; performing administrative and retail tasks for the vision center as necessary (for example, financial transactions, patient registration, retail transactions); and working with internal stakeholders (for example, pharmacist, clinics, store management) and external stakeholders (for example, external health care professionals) to ensure overall coordinated and integrated patient care experience and high quality customer service. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas. Embraces new equipment technology and advanced instrumentation. This would be essential as we are integrating advanced technology such as digital phoropters, EMR, Maestro (OCT/retinal camera combo). Manages Optical Operations: Stays current on changes in optical procedures, ideas, and processes and shares the information and ideas with associates and managers. Ensures adherence to proper policies and procedures for advising on merchandise and filling prescriptions. Ensures optical operations are aligned with company and regulatory standards for prescriptions and claims, doctor and optician certifications/licensure, and associate training. Guides associates and supports managers on how to address customer and member concerns and merchandise defects. Meets with managers, doctors, and associates to identify and discuss any concerns and issues related to the business and to share information related to new initiatives. Effectively recruits doctors in partnership with Market Directors. Quality Patient Care-Facility: Creates a culture of patient care, safety, and accuracy. Communicates clear expectations regarding quality of care and patient safety. Ensures others are held accountable for following standard operating procedures (SOP) and achieving expected quality and patient safety goals. Ensures counseling (providing information related to the health service provided) occurs on new therapy (new items) and as requested by patients or required by practice or state regulations, including appropriate documentation. Analyzes and identifies areas of improvement needed and implements intervention steps to improve team knowledge and focus on patient safety and risk reduction. Promotes reporting and transparency of errors whether actual or patient perceived. Writes timely and effective plans of action focused on identification and correction of root cause. Compliance Focused Execution-Facility: Creates and fosters an environment centered on health care compliance execution. Actively communicates, trains, and guides the processes for completion and follow-up on compliance initiatives to associates within Health and Wellness and other associates as applicable to the respective health care business. Implements compliance initiatives and priorities and monitors compliance execution by others. Ensures appropriate operational execution of billing procedures, HIPAA compliance adherence, and standard operating procedures (SOP). Utilizes auditing processes to identify compliance issues and implement processes for improvement. Leadership Expectations Respect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform. Respect for the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Respect for the Individual: Attracts and retains the best, diverse talent; empowers and develops talent; and recognizes others’ contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans. Service to the Customer/Member: Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans. Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes. Strive for Excellence: Drives continuous improvements; adopts and encourages the use of new technologies and skills; and supports others through change.En Sam’s Club, ofrecemos un salario competitivo, así como bonos basados en el desempeño y otros grandes beneficios para una mente, cuerpo y cartera más felices.
- Los beneficios de salud incluyen cobertura médica, de visión y dental.
- Los beneficios financieros incluyen 401(k), compra de acciones y seguro de vida pagado por la compañía.
- Los beneficios de tiempo libre pagado incluyen PTO, licencia parental, licencia de cuidado familiar, duelo, servicio como jurado y votación. También recibirás PTO que se puede usar para vacaciones, licencia por enfermedad, días festivos u otros fines. La cantidad que recibes depende de la clasificación de tu trabajo y la duración de tu empleo. Cumplirá o superará los requisitos de las leyes de licencia por enfermedad pagada, cuando corresponda.
Para obtener información sobre la toma de fuerza, consulte https://one.walmart.com/notices.
- Otros beneficios incluyen discapacidad a corto y largo plazo, Membresía de Sam's Club, Pago de Licencia Militar, reembolso de gastos de adopción y subrogación, beneficios de fertilidad y más.
Live Better U es un programa de beneficios educativos pagado por la compañía para asociados de tiempo completo y de tiempo parcial en las instalaciones de Walmart y Sam's Club. Los programas van desde la finalización de la escuela preparatoria hasta los títulos de licenciatura, incluido el Aprendizaje del Idioma Inglés y certificaciones de corto plazo. La matrícula, los libros y las tarifas son pagados en su totalidad por Walmart.
Los requisitos de elegibilidad se aplican a algunos beneficios y pueden depender de la clasificación de tu trabajo y la duración de tu empleo. Los beneficios están sujetos a cambios y pueden estar sujetos a un plan específico o a los términos del programa.
Para obtener información sobre los beneficios y la elegibilidad, consulta One.Walmart en One.Walmart (en inglés).
El rango salarial anual para este puesto es $100,000.00-$200,000.00
La compensación adicional incluye bonos anuales o trimestrales por desempeño.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, Sam’s Club Membership, Military Leave Pay, adoption and surrogacy expense reimbursement, fertility benefits, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $100,000.00-$200,000.00
Additional compensation includes annual or quarterly performance bonuses.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Doctoral degree in Optometry (OD) from accredited optometry school. Licensed optometrist in good standing in state of practice. Doctoral degree in Optometry (OD) from accredited optometry school. Licensed optometrist in good standing in state of practice.Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Website: http://www.walmart.com/
Headquarter Location: Bentonville, Arkansas, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce ⋅ Grocery ⋅ Retail ⋅ Retail Technology ⋅ Shopping