Position Title:

Mgr Volunteers- Oklahoma Children's Hospital

Department:

Pediatric Volunteer

Job Description:

Under minimal direction, responsible for management of volunteer services, Family Resource Center, and gift shop operations.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Provides direction and management for the in house volunteers, community volunteers, and staff of  volunteer services, Family Resource Center, and gift shop. 
• Leads, develops, coaches, and effectively manages the team to ensure deliverables and performance metrics are met.  Develops team to accomplish results through training, development, performance management and recognition.
• Ensures the completion and record keeping of all volunteer recruiting, interviewing, screening and training; including drug screenings, background checks, health screenings, orientation, annual education, annual TB and flu shot requirements. 
• Provides advanced volunteer direction, expertise and education for volunteers and staff, assisting in communication about volunteer performance improvement as well as programming to support the Oklahoma Children’s Hospital Volunteers mission. 
• Initiates and builds community relationships to enhance and expand volunteer and family services and resources.
• Screens potential visitors/entertainers for appropriateness, educational and therapeutic value.
• Communicates hospital parameters (i.e.- privacy/confidentiality, infection control standards, frequency of visits) and how that will shape the format/logistics of the visit.
• Manages the day to day operations of work of volunteer services and programs that support the daily needs of patients and families. 
• Evaluates volunteers on annual performance, including oversight of initial competencies for each new volunteer. 
• Oversees the tracking and reporting of attendance and service hours of volunteers, community volunteers, and special visitors. 
• Develops mechanisms to measure and report outcomes of volunteer programming in keeping with not-for-profit best practices. 
• Manages Oklahoma Children’s Hospital Volunteers annual budget and reports data to director and Oklahoma Children’s Hospital Volunteers Board.
• Manages, communicates, and executes stewardship plan for donors and in-kind donations to the Oklahoma Children’s Hospital Volunteers. 
• Communicates the needs of volunteer program and proposes solutions, based on not-for-profit best practices, to the Oklahoma Children’s Hospital Volunteers Board. 
• Coordinates communication between director, staff, volunteers, community volunteers, and members of the health care team. 
• Determines volunteer program long term strategies by collaborating with director, the Oklahoma Children’s Hospital Volunteers Board, hospital and the community. 
• Screens potential visitors/entertainers for appropriateness, educational and therapeutic value.
• Manages and oversees the functions and operations of the Family Resource Center and the Family Resource Center staff.
• Provides annual data and reports to director on number of patients and families served within Family Resource Center.
• Supports community volunteers and groups to serve within the Family Resource Center, including ensuring appropriate documentation and orientation is provided.

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education: Bachelor’s Degree in relevant area            

Experience: Three (3) years experience to include experience managing volunteers and coordinating programming for children and families.

OR an equivalent combination of education and experience.

License(s)/Certification(s)/Registration(s) Required:  None

Knowledge, Skills and Abilities:

• Effective communication skills. 
• Ability to work effectively with an interdisciplinary team. 
• Knowledge of not-for-profit best practices, regulatory guidelines, and donor development and stewardship. 
• Skills sufficient for managing, training and evaluating staff and volunteers. 
• Good interpersonal skills to develop effective working relationships and deal with difficult family/individual dynamics.
• Knowledge of performance improvement tools and how to monitor an ongoing process. 
• Skills in planning programs and analyzing the problems that arise. 
• Excellent presentation skills for representing the volunteer program to the community. 
• Good computer skills. 
• Ability to effectively manage staff.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.