GENERAL DESCRIPTION (Summary, Scope, Purpose)

Senior Director, Mortgage Impairment, will be responsible for managing the mortgage impairment product line at HUB Financial Services.  The role involves supporting the sales process, providing subject coverage level expertise, managing new business and renewal business underwriting and policy issuance, account level management, sub-agent and internal producer support, claims support and collaborating with cross-functional teams to achieve business objectives.

About HUB:

HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you’re dealing with real estate owned, residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our outsourced insurance tracking, blanket, and impairment programs are designed to address lending risk comprehensively.

Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio.

Why Choose HUB?

Throughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Underwriting Management – Mortgage Impairment

• Lead the underwriting process for new and renewal business.  Responsible for reviewing mortgage impairment insurance applications and any associated information that is deemed necessary for diligent underwriting.  This role may act in an underwriting support capacity for certain designated clients. 
• Facilitate obtaining necessary underwriting data by working directly with financial institutions and associated sub-agents and HUB producers.
• Educate financial institutions on policy coverages and conditions to ensure a firm understanding of the loan origination and ongoing insurance tracking requirements that may impact coverage.  
• Work directly with HFS Lloyd’s mortgage impairment facilities on new business / renewal business placements and midterm policy modifications.
• Oversee and actively manage policy issuance and renewal processes.
• Create and maintain structure for detailed retained underwriting file.
• Monitor overall product line underwriting and HFS profitability.

Product Subject Matter Expertise & Support

• Act as mortgage impairment subject matter expert in supporting new business revenue and renewal business, directly working with financial institutions, sub-agents and internal HUB producers. 
• Create regular product level content to be published through our HFS website, HFS webinars and associated HFS digital media outlets.
• Provide guidance for coverage level questions including providing guidance on mortgage impairment warranty requirements.
• Prepare coverage reviews and comparisons on as needed basis.
• Present at industry events.
• Monitor competitive landscape and market trends.

Account and Sub-Agent Management

• Act as primary point of contact for financial institution clients including direct written and identified existing HFS mortgage impairment client financial institutions.  
• Conduct regular business reviews with key accounts and sub-agents.
• Act as primary point of contact for designated sub-agents.  
• Provide active engagement support for any submitted mortgage impairment insurance claims.
• Act as primary point of contact for designated sub agents. 

Product Line Growth  

• Analyze market trends, client needs, risk factors, and regulatory changes to ensure HFS has a best-in-class mortgage impairment insurance product.
• Collaborate with marketing and sales teams to develop impactful marketing strategies and materials to drive profitable growth.
• Identify cross-selling opportunities with existing clients and position HFS as a resource for all financial institution products and services.
• Prepare revenue forecasts and budget projections.

Operational & Process   

• Create automated workflows and underwriting analysis process that supports Lloyd’s facility guidelines and best practices for underwriting new and renewal business.  
• Develop automated workflows to support a timely policy issuance process.
• Create and manage retained underwriting file documentation.  
• Establish and monitor key performance indicators.

Compliance & Regulation  

• Stay current on regulatory changes affecting mortgage impairment insurance and that underwriting practices comply with relevant laws, regulations, and industry standards.
• Ensure adherence to surplus lines licensing and filing requirements.
• Liaise with legal and compliance teams to address any regulatory concerns.
• Manage and support annual Lloyd’s mortgage impairment insurance audit.

Other Duties
The responsibilities above represent the principal functions and expected skill level for this role. Additional duties may be assigned as needed to meet operational demands, cover absences, address peak workload periods, or support other business functions.

Impact of Role
This position is instrumental in safeguarding data, ensuring compliance, and enabling the organization to leverage technology as a growth driver. By consolidating technology leadership, operational oversight, and regulatory compliance into a single role, the position delivers measurable value in operational efficiency, risk mitigation, and strategic alignment.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s or master’s degree.
• 10+ years of relevant product line experience, 5+ years in a leadership role within the financial institutions insurance industry.
• Extensive knowledge of mortgage impairment insurance coverages and claim handling.
• Strong knowledge of financial institution insurance regulations and risk management practices.
• Excellent process improvement and process management skills.
• Ability to work with a high attention to detail.  
• Experience working with community bank bond / D&O / property and casualty insurance programs is preferred
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Excellent analytical, communication, and interpersonal skills.
• Ability to work in a fast-paced, collaborative environment.
• Ability and willingness to utilize the company’s computer system and software
• Ability to understand policy forms and coverage descriptions.
• Willingness to attend educational classes is desired

LICENSING OR CERTIFICATION REQUIREMENTS

• P&C License

BENEFITS

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
• FSA available
• Dental plans through BCBSIL
• Vision insurance through VSP
• Employer paid Short Term Disability
• Employer paid Life Insurance – 2x your salary
• 401k -Company matching
• 10 paid Holidays
• Floating Holidays and Personal days
• Accrue Vacation and Sick time from day 1
• Tuition Reimbursement

All full-time employees working 30+ hours a week are eligible for benefits. Benefits are effective the first of the month, following their first 30 days.

PHYSICAL DEMANDS

Work Location:

Remote

Schedule:

Monday-Friday 8:00am-5:00pm ET.  Working outside of normal schedule may be required on as needed basis.

Working Conditions:

• Extended viewing of multiple screens for seven or more hours a day.
• Extended periods of sitting.

YOU WILL NEED

• A safe home office or quiet workspace with high speed and reliable internet connectivity

All duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge, skills, and abilities necessary to perform the job proficiently. This description is not exhaustive, and employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.

To perform this job successfully, the incumbent must meet the qualifications and perform each essential duty satisfactorily. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, or local law. If the position requires licensing or certification, the incumbent must maintain compliance with all continuing education and other requirements.

Department Underwriting

Required Experience: 7-10 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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