Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Term Length: 4 Months

Term Start: January 8, 2025

Term End: April 18, 2025 

As of October 15, 2024 Loblaw has adopted the following Hybrid working model (a combination of working between the office and remotely). Colleagues will continue working remotely up to 1 day a week, while spending the other 4 days in the office.

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

Job Overview:

Reporting into the Program Manger, SHN is looking to hire a Winter Student within our Department of Specialty Programs. Within the business unit, the Student will have the opportunity to support Patient Support Programs and gain valuable experience by working on special projects and initiatives as assigned by the Manager and Senior Manager. The Student will effectively manage all assigned tasks and responsibilities within the required timelines. This individual will have the opportunity to integrate their knowledge and skills into a professional setting.

Key Responsibilities:

• Support the day-to-day program needs through collaboration with the Program Manager and Senior Program Manager
• Work with the Patient Operations department to manage and facilitate program requirements and file/data cleanups
• Provide essential support across the business unit pertaining to new client initiatives.
• Assist with new program launches
• Review current program flows, guides and update accordingly
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
• Conduct program Self Inspections
• Performing ad-hoc tasks as required depending on operational needs arising

Qualifications & Skills:

• Currently enrolled in relevant degree/diploma program
• Excellent communication skills both written and verbal
• Ability to communicate effectively with all relevant Specialty Health Network teams
• Attention to detail along with strong organizational skills
• Proficient in Microsoft office
• Ability to work independently and in a team environment
• Ability to adapt quickly to changing demands
• Familiarity with CRM platforms is an asset (Salesforce)
• Highly motivated professional who demonstrates strong initiative and is capable of leading projects independently
• The ideal candidate will possess a proactive mindset, consistently seeking out ways to improve areas of opportunities
• Previous reimbursement, customer service, or clinical experience are assets

This exciting role provides an excellent opportunity to gain comprehensive exposure while contributing to meaningful projects.

Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a competitive pay program and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Temporary (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.