Remote, India

Hi, I'm Aswathi Girijamani, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer

We are looking for a Product Owner-i who will:

The product owner I is the primary point of contact for their team(s) regarding a feature’s intent. Product owners work closely with internal stakeholders, such as product management, team architects, and client services, to understand feature acceptance criteria and ensure the development team’s overall implementation provides the intended value. They are responsible for defining individual stories based on the feature’s acceptance criteria and consult with senior product owners or product management to prioritize their team’s backlog.

• You will establish and refine feature requirements in partnership with product management, fellow product owners, and other project stakeholders. Additionally, you will work with these stakeholders to define and understand the business and client context for a given project and utilize this context to inform and guide your team’s work.
• Features are introduced to development teams by the team’s product owner. You are responsible for preparing and delivering these presentations to your team and should contextual the client or business need for the project, outline the functional requirements the project must deliver, and establish the project’s scope.
• Working with your teammates, you are responsible for decomposing a feature into workable user stories that deliver or aid in the delivery of functional value.
• As a product owner, you are responsible for creating and writing user stories for your team that include: a functional description of the story’s intended purpose, the value the story provides to end users, and acceptance criteria your team can use to test the implemented work.
• You are responsible for prioritizing your team’s workload—user stories, features, and defects—within the current iteration and throughout a team’s backlog. Based on direction from senior product owners and product managers, you will adjust and maintain these priorities.
• You will participate in agile team ceremonies: daily scrum, backlog refinement, iteration planning, and team retrospectives. Product owners are also regular attendees of story level meetings their team may convene to complete and review work.
• Product owners are expected to prepare for and lead backlog refinement sessions with their team(s) each iteration to refine user stories, prioritize work, and establish estimates on unpointed items. 
• You will participate in feature review sessions with internal stakeholders and support other product owners in presenting a feature’s solution and design. In these sessions you will act as a representative of your team, participate in dialog about the overall project, and establish action items for your team based on stakeholder feedback.
• Questions naturally emerge throughout the course of feature development. As a product owner, you are responsible for answering questions raised by your team in real-time or taking the required follow up actions to establish such answers. Product owners are then responsible for coordinating with other teams and stakeholders based on the impacts of these conversations.
• Product owners are responsible for ensuring each story delivers the intended functionality. At the end of each iteration, teams demonstrate their completed work to their product owner. From these demonstrations, product owners determine whether a story’s acceptance criteria has been met, and can therefore be accepted and marked “complete”. When necessary, include other product owners or team leads in the demo to gather additional feedback.
• With the support of a team architect, product owners are responsible for updating the system DEG and informing internal stakeholders of any major system changes. These are to be documented by the product owner ahead of each major release. Product owners are also responsible for reviewing the feature overviews published in our quarterly release notes for accuracy.
• With input from the team Scrum Master (SM) or team architects, you will also creates stories for enablement work that is necessary before beginning the feature work.
• Regular and reliable attendance is required. Incumbent is accountable for professional working behavior to include building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor's degree in business, related field, or equivalent experience
• Minimum of 3 years IT experience, where 1-3 years Product Owner experience, Scrum Master experience, or equivalent experience.
• Experience working in an Agile development environment and managing iteration-level deliverables.
• Track record of successful delivery of medium and large-scale software development projects to production.
• Proven willingness to be flexible and demonstrate collaboration with internal and external team members.   
• Ability to organize and influence customers and internal team members.   
• Excellent analytical, written, and oral communication skills.   
• Ability to document both technical details such as data flow diagrams or system integrations as well as document functional requirements in terms of user acceptance criteria.
• Ability to work with strong and dynamic personalities across various organizations including product management, development, and quality assurance. 
• Ability to use a personal computer.  Proficiency with other Microsoft Office applications. 
• Ability to read, write, speak and understand the English language in a business environment.  
• Product Owner experience with B2C and B2B applications is preferred.
• CSPO certification is good to have.

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits (https://www.csgi.com/careers/)

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

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Location(s):

IN.Bangalore.OfficeIndia Remote