Schedule: Monday-Friday, 10:30am-7pm EST 

Overtime required as needed 

What You Will Do – 

As a Stryker Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. 

• Provide phone and E-Mail-Support for inquiries from sales and healthcare professionals 

• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders 

• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders 

• Understand, interpret, and explain detailed information of processes and procedures 

• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required 

• Demonstrate flexibility in responding to new and rapidly changing situations and environment 

• Demonstrate an understanding of how decisions impact customers, markets and sales representatives 

• Provide support beyond standard hours as needed if call volume and/or workload require additional time 

What You Need – 

Required -

• 2 + years of direct Customer Service or Call Center Experience  

• High School diploma or equivalent 

• Ability to work flexible hours as needed to support the business needs 

Preferred -

• Associates or Bachelors Degree 

• ERP Experience: SAP, GHX, EDI, Salesforce, Genesys and/or Power BI