Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to implement technology at the operating system level across server and network areas. Your role will require you to troubleshoot hardware and software issues, ensuring that all configured services run efficiently and effectively within a defined operating model and processes. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of technical processes and procedures to enhance team knowledge. - Provide training and support to junior team members to foster their development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong understanding of network protocols and troubleshooting techniques. - Experience with server and network hardware configurations. - Familiarity with operating systems and their maintenance. - Ability to analyze and resolve technical issues efficiently. Additional Information: - The candidate should have minimum 2 years of experience in Enterprise Network Operations. - This position is based at our Kolkata office. - A 15 years full time education is required.

15 years full time education

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