Date Opened: Friday, January 09, 2026 12:00 AM

Close Date: Monday, January 19, 2026 12:00 AM

Department: Aviation Department

Function HR Support

Salary: $75,471.00 - $94,339.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This position performs a wide range of Human Resources activities for the Aviation Department at Charlotte Douglas International Airport, which includes a diverse, non-union workforce of nearly 1,000 positions occupying over 100 different job classifications (e.g. laborers, skilled trades, paraprofessional and professional occupations). Duties to include but not limited to managing employee relations and legal compliance, performance management, employee exit and stay interviews, and drug and alcohol compliance. Additionally, this position will provide policy oversight, employee training and serves as a back up to Aviation’s Human Resources Manager. Attention to detail, and strong organizational skills with the ability to effectively plan, prioritize and organize work is essential to be successful. Work is performed with latitude for discretion, independent judgment, and action under minimal supervision; initiative is expected. Work requires extensive contact with internal and external stakeholders, and representatives from a variety of organizations.

Major Duties & Responsibilities:

• Lead the employee relations function, including investigations, complaint resolution, and coaching for managers.

• Oversee performance management processes and support supervisors in applying consistent performance standards.

• Review, update, and implement HR policies and ensure compliance with federal, state, and local employment laws.

• Develop and deliver training on workplace policies, employee relations, and performance management best practices.

• Manage exit and stay interviews, analyze trends, and recommend strategies to improve engagement and retention.

• Oversee drug and alcohol testing processes and compliance requirements.

• Partner with HR leadership on workforce planning, classification/compensation actions, and special projects.

• Work requires supervising and monitoring performance for a regular group of employees (2 or more full-time employees). This includes conducting performance evaluations, setting work objectives, determining work effectiveness, realigning work as needed, and key involvement in hiring/disciplinary actions.

Minimum Qualifications:

High school degree or equivalent with seven (7) years of relevant experience, or a 2 year college degree with five (5) years of relevant experience, or a Bachelor's level degree with three (3) years of relevant experience, or a Master's level degree with one (1) year of relevant experience.

Preferred Qualifications:

Supervisory or managerial experience and PHR, SPHR, SHRM-CP, or SHRM-SCP Certification. Major coursework in Human Resources Management, Business or Public Administration, Psychology, or a related field of study.

Knowledge, Skills & Abilities:

Knowledge of:

• In-depth knowledge and application of federal, state, and local labor and employment law and regulations and compliance law.

• In-depth knowledge of the principles and practices of employee relations investigations and documentation. 

• Knowledge of how to facilitate and guide discussions between disputing parties to reach mutually agreeable solutions. 

• Demonstrable experience in developing and executing programs that measurably impact positive employee relations.

• In-depth knowledge of human resources procedures and policies

• Considerable knowledge of U.S. Equal Employment Opportunity Commission (EEOC) claims, liability claims, and other suits.  

• Knowledge of and skill using various software tools, such as Word, Excel, PowerPoint, and Outlook.

• Knowledge of City and Aviation Department policies.

Skill in:

• Strong written and verbal communication skills. 

• Handling employee progressive performance management 

• Conducting thorough and unbiased investigations related to employee complaints, workplace incidents, or policy violations.

• Maintaining detailed records, preparing investigation reports, and documenting outcomes to ensure legal compliance.

• Effective use Outlook, Excel, Word, PowerPoint, and other Microsoft Office Applications. 

• Strong organizational and leadership skills with ability to plan, prioritize and organize work in a team environment.

• Prepare presentations and deliver to a range of audiences. 

• Organizational skills 

Ability to:

• Plan, direct and supervise the work of subordinates performing Human Resources services. 

• Analyze statistical and historical data, apply and use results for process changes, report writing and presentations.

• Ability to prepare and present clear and concise reports, correspondence, and other written materials.    

• Identify and effectively respond to issues, concerns, and needs with sensitivity and understanding. Skills to resolve conflict and or identify situations with potential for quick escalation.

• Handle highly emotional or confrontational situations in a calm and effective manner.

• Actively pursue and develop new ideas, methods, and procedures to meet changing situations. 

• Learn Workday and other software required to perform job duties and responsibilities.

• Adhere to policies, procedures, and maintain strict confidentiality.

• Exercise judgment and discretion in establishing, applying, and interpreting departmental policies and procedures.

• Serve on committees/work teams to make sound recommendations and establish collaborative relationships.  

• Develop and maintain effective working relationships with co-workers, other City departments and the public, representing the airport in a positive manner.

General Information:

• Standard business hours apply, Monday through Friday within a hybrid work policy. Work is occasionally required outside of business hours for meetings, special events, site visits, and emergencies/urgent matters. 

• Successful candidate must obtain and maintain a valid driver’s license from state of residency with no more than 6 points and the ability to obtain and maintain a City of Charlotte driving permit. 

• Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment. 

Physical and Sensory Requirements:

• Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions. 

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time

• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks

• Adequate vision, hearing, and speech required

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data

• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain

• Comprehensive of written information in work related documents

• Ability to hear, understand and distinguish speech

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.