Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We are looking for a Customer service coordinator to join us on a hybrid basis in Farnborough. You will be co-ordinating activities around planned maintenance and reactive visits, ensuring KPI’s and contractual SLA’s are met whilst delivering a consistently high level of service to all customers.
Maximise commercial opportunities and develop existing clients’ portfolios. Assist the company in maintaining the highest possible standards of Health & Safety at Work and Quality, this in accordance with current legislation and policies laid down by the company.
Responsibilities:
- Provide a high-level service to our customers, dealing with all their questions and queries effectively and in a prompt timely manner. Making sure customers are kept updated at all times.
- Co-ordinating activities around planned maintenance, reactive work and follow up jobs for customers, and that all KPI’s and contractual SLA’s are met at all times.
- Processing customer orders and transactions and ensuring work is processed in an efficient and timely manner. Making sure all information is understood and the necessary actions/recommendation are completed before closing the job and/or processing through to be invoiced.
- To ensure all customer correspondence/emails are responded to within the targeted time.
- Maintain all company systems with up to date and accurate details of each customer/account, including correct address/contact details and any other key information for managing the customer’s contract the post-holder must comply with the Company’s Policies and Procedures and Code of Conduct.
Key competencies:
- Excellent customer service skills, ability to communicate effectively over the telephone and on email
- Good written and verbal skills are essential together with commercial awareness and a commitment to customer satisfaction.
- Solid organisational and administrative skills gained in a customer focused environment.
- Quick thinking/learning – able to pick up and understand information quickly and easily, learns new tasks quickly. Can think on their feet in an ever changing environment
- Ability to take full ownership and responsibility for completing the tasks required
- Proactive approach and proven ability to perform under pressure and to deadlines
- Computer skills in MS Office (Excel, Project, Word etc) and with experience of using in house systems
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.