Managing Director (Fraud Risk Function Group Manager – C16)

2nd LOD Fraud Risk Management is seeking to hire a Head of External and Internal Fraud Risk who will be working closely with Business and Cluster Operational and Fraud Risk Officers in dispensing their key External and Internal Fraud risk oversight responsibilities to ensure well- coordinated risk assessments, risk identification, measurement/monitoring and timely remediation of key gaps including appropriate enterprise-level aggregation of the risks.

This role is part of the Second Line of Defence (2LOD) and is critical in providing independent oversight, assurance, and effective challenge to the bank’s Operational & Fraud Risk management activities. The ideal candidate will have a deep understanding of Fraud, Operational & compliance risks within the banking / payments industry, strong analytical skills, ability to influence and collaborate with stakeholders across the organization and lead a team of dedicated resources in managing various facets of Fraud & Operational Risks. Key responsibilities include identifying, assessing, and mitigating operational & fraud risks, ensuring compliance with regulations and internal policies, and providing strategic guidance on various risk management initiatives.

Key Responsibilities

• Provide independent oversight and assurance over the bank’s Operational and Fraud Risk management frameworks, ensuring compliance with regulatory requirements and internal policies.
• Lead risk assessments and reviews of business units to identify, assess, and monitor fraud and operational risks, specifically focused on Cards, Retail Lending & Payments, Investments, Institutional Payments and Internal Fraud Risk.  
• In partnership with the 1LOD Enterprise Risk and Control function owner, provide the Business with operational risk guidance and advice through proactive engagement in strategic business initiatives / transactions and large remediation efforts.
• Review and challenge the effectiveness of risk mitigation strategies and control measures implemented by the First Line of Defence (1LOD).
• Lead strategic planning sessions devising comprehensive plans that align with the organization’s goals & objectives.
• Represent the fraud & operational risk function with Regional & Business Executives to ensure appropriate levels of investment are made in controls, in relation to business product direction and emerging threats.
• Where necessary, conduct independent second line risk assessments (e.g., reviewing significant control breaks that impact multiple risk categories, lessons learned and near misses) and root cause assessments (e.g., reviewing themes of issues across multiple businesses/ clusters).
• In partnership with Business/ Cluster risk officers, approve significant exceptions to the Global Operational Risk Policy for the risk category and the Enterprise Fraud Risk Management Policy, and conduct periodic review of exceptions/ waivers. Escalate significant or unaddressed risk issues and control environment concerns to BRCC and other governance forums as well as to Risk leadership.

Management and Leadership Characteristics:

• Broad experience in risk management including a successful track record of managing complex risk management programs at a financial services, fintech or a payments organization.
• Business understanding of the consumer lending, wealth management and Payment products that Citi offers and how risk management practices contribute to other work across Citi / understand downstream impacts of decisions made
• Strong leadership skills with a proven track record of working with a diverse range of skill sets and perspectives, recognizing that the power of Citi is the sum of its parts
• Outstanding communication and influencing skills through all levels of the organization, with the ability to articulate & present complex risk concepts.
• Ability to constructively challenge others at all levels and across boundaries to deliver better results.
• Continuous improvement mind-set to solve for root causes, assess impact of actions and adjust as needed; simplify and standardize at every opportunity.
• Strong regulatory engagement/ communication skills.

Education, Knowledge and Experience Qualifications:

• A seasoned risk professional with 15+ years Fraud or Operational Risk Management expertise in Banking, Payments, or Fintech arena.
• Established Fraud subject matter expertise with deep understanding of External Fraud & Internal Fraud, and the ability to work with other financial crime disciplines.
• Proven record of delivering tangible outcomes in Fraud & Operational Risk management, demonstrating ability to apply expertise effectively & drive meaningful results.
• Excellent problem solving and interpersonal skills with flexibility to navigate dynamic business environments.
• Ability to think strategically & develop long-term risk management plans and solutions.
• Master’s Degree/specialized training in operational risk management and / or payments, engineering related fields highly preferred

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Primary Location:

Wilmington Delaware United States

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Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Control Monitoring, Credible Challenge, Governance, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 18, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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