Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Essential Duties/Principal Responsibilities:

• Manage inbound phone calls, online inquires and customer walk-ins.
• Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail.
• Answer routine product questions and direct questions to appropriate service or sales personnel when necessary.
• Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms.
• When needed, assist with loading product for customer delivery. Ensure delivery personnel have accurate site address details for delivery as well as appropriate paperwork for customer acceptance.
• Complete off-rental process in RentalResults. Schedule product pick-up and prepare paperwork for customer sign off.
• Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair.
• Ensure purchase orders are properly entered into procurement system to include price and quantity. Complete process for receiving materials, goods and services timely and accurately.
• Schedule and coordinate preventative and corrective maintenance for sales and delivery vehicles.
• Act as site champion for safety. Manage injury reporting through GenSuite. Participate in routine safety calls and/or meetings.
• Perform shipping and receiving of materials and coordinate vendors for both.
• Operate forklift and necessary machinery to load and unload shipments.
• Assist customers in trouble shooting potential mechanical and electrical issues.
• Assist service personnel as necessary in performing simple maintenance and mechanical repairs.
• Participation in Xylem Watermark volunteer activities

Salary range:

$45,500.00 - $72,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.