Job Summary:

The Business Analyst II will support directly the program's stakeholders with providing relevant data reports, derived from the provided tools and sources. The Business Analyst I will help with the analysis of the data according to the business case and communicate it on a regular basis.

Responsibilities:
-Support business processes and workflow.
-Identify any associated issues and risks.
-Monitor performance and results and provides relevant analysis.
-Is in charge of database management.
-Perform data and application maintenance updates.
-Take ownership of processes and individual tasks/responsibilities.
-Escalate database issues and acts as a first POC for customer escalations.
-Communicate to both internal and external clients.
-Identify, escalate data and program specific issues to appropriate level of management.
-Proactively identify internal and external best practices that will enable improvement of the standard end-to-end process.
-Generate and analyze Tier I & II client reporting.
-Drive performance improvements with third party vendors.
-Actively participate and support client stakeholders with data driven analysis including building various reports from scratch.
-Handle ad-hoc high complexity data requests from client stakeholders.
-Monitor SLA & KPI and participate in analysis, action planning and delivery of improvements.
-Provide backup for the respective supervisor, as needed.
-Mentor and supports new hires during onboarding and knowledge transfer .
-Offer expertise support during ongoing daily tasks and long-term projects.

 

-Fluency in English language.
-Strong analytical thinking.
-2+ years experience in Supply chain or business analyst type of role.
-Advanced to expert command of Excel to allow data reporting optimizations.
-Good command of MS Word, PowerPoint Experience in working with data reporting and visualization products (PEGA, SAP BO, MS Power BI, Tableau).
-Very good verbal, written and interpersonal communication skills.
-Good presentation skills and ability to work with third party vendors.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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