If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

SUMMARY

The role of the Customer Service Representative is to process incoming orders while supplying sales & key customer base with information including shipping dates, delays, unit price and handling/escalating complaints. The Customer Service Representative is a high energy communicator and problem solver whose goal is to provide best-in-class customer service. Their customer relationships are built on respect, integrity, cooperation, teamwork and professionalism. 

 ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Communicate with internal and external customers by email and phone to resolve customer inquiries and Sales Orders. Sets clear expectations by providing accurate information and transparent communication.

• Works with team members to ensure all pieces of order are present.  Edits orders received for price and nomenclature.  Informs customer of unit prices, shipping date, anticipated delays and additional information needed.  Records or files copy of orders received according to expected delivery date.  Enters orders into business system.
• Collaborates with Supply Chain and Purchasing to update existing orders to reflect projected ship dates
• Assist quality and sales in transacting RMA returns for repair and credit
• Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations.
• Manages customer account records by updating information.
• Provides phone support for incoming calls.
• Other related duties as required

EDUCATION and/or EXPERIENCE

• Associate’s degree preferred.
• 4+ years of work experience in a Customer Service role.
• Excellent computer skills. Microsoft Office Applications and ERP System experience (JDE) required.

QUALIFICATIONS

• Must have exceptional attention to detail and process.
• Clear, precise communication skills and ability to communicate at all levels within the organization.
• Strong organizational and time management skills, and ability to priotitize.
• Self-starter with a strong sense of urgency and follow up skills.
• Strong problem-solving skills and analytical abilities.
• Works effectively in a team environment; both with internal and external stakeholders.
• Consistently operates at the highest level of integrity and is never willing to compromise with regards to ethical standards.
• Must be able to work in a fast-paced, dynamic and high transaction environment, with the ability to maintain composure in stressful situations .

PHYSICAL DEMANDS: The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                                                                                                                                 

• While performing duties of the job, employee is required to move around and be still; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
• Employee will occasionally lift average of 30 lbs.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office working environment with occasional visits to the factory floor.
• Required to wear safety glasses and utilize other safety equipment as required while present on the shop floor.
• Noise level is minimal with intervals of spikes.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.