Job Description Summary

The Senior Customer Portfolio Manager will demonstrate accountability for Project Management/ Planning/ Coordinating activities across multiple CSA sites , typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role require high degree of autonomy, requiring high levels of operational judgment and strong level of communicating complex concepts across multiple sites and influencing stakeholders.

Job Description

Key Responsibilities

• All contract performance related activities typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests , ensure strong synergy across multiple sites.
• Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising. Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract. Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision · Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters
• Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility.
• Has in-depth knowledge of best practices and how own area integrates with others; ensuring best practices are shared and implemented effectively across multiple sites; has working knowledge of competition and the factors that differentiate them in the market
• Uses judgment to make decisions or solve complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Acts as a resource and mentor for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications

• Bachelor’s degree in engineering or diploma in a relevant field from an accredited university or college, combined with relevant professional experience.
• Minimum of 5 years of experiences with experience in contract management, project management , field engineering.
• Experience in working with customer different stakeholders.
• Fluent English - written & spoken.

Desired Characteristics

• Profit & Loss (P&L) leadership experience, which includes short and long-term business planning.
• Contract negotiations experience, contractual services (CSA) experience is preferred.
• Gas Power experience is a plus.
• Ability to communicate effectively at all levels of the customer’s and GE’s organizations.
• Experience in developing and maintaining customer relationships.

 

Additional Information