What is the opportunity?

The Director of Operational Innovation & Readiness is responsible for strategic delivery and execution of the core operational development and readiness mandates of the group. This hands-on role advances the design, delivery, and ongoing maturation of operational capabilities, processes, and frameworks across RBC CM COO. The role develops and translates the group’s strategic agenda into a structured, outcome-oriented Operational Development program, leading a team to drive measurable improvements in operational efficiencies and performance across the organization.

What will you do?

Operational Development Strategy & Roadmap: Lead the development and ongoing management of a comprehensive Operational Development roadmap aligned with RBC CM COO business priorities, transformation agenda, architecture and technology roadmaps. Develop the go-forward execution strategy, translating into actionable programs and delivery priorities. Establish and communicate clear operational development objectives, expected outcomes, and success metrics to the team and senior stakeholders. Evolve the roadmap in response to shifting business priorities, post-implementation learnings, and emerging innovation opportunities.

Operational Assessments & Opportunity Identification: Lead structured operational assessments to identify development opportunities in existing processes, workflows, technology utilisation, and operational practices. Evaluate process characteristics through parameters such as volumes, complexity, rules, exception handling, and integration requirements. Develop business cases and prioritisation frameworks for operational initiatives. Document baseline metrics, expected improvements, and measurable business value. Develop and apply standardised criteria to rank and sequence opportunities in support of investment and prioritisation decisions.

Solution Implementations: Partner with cross-functional stakeholders such as business, architecture, data and technology to translate solution designs into operational procedures, system configurations, or supporting job aids as required. Establish solution implementation plans specifying rollout approach, sequencing, technology deployment, training delivery, and resource requirements. Define post-implementation activities and establish metrics to track performance, utilisation, and emerging issues.

Continuous Improvement Governance: Establish and maintain continuous improvement governance structures, including steering committees and working groups that engage cross-functional stakeholders as required. Define engagement and approval processes for new initiatives.  Monitor compliance with enterprise policies and standards.  

Team Leadership & Capability Building: Build, develop and lead a team of senior professionals. Define team structure, roles, and responsibilities aligned to the operational development and readiness roadmaps. Establish hiring, onboarding, and development planning to build internal capability. Foster a culture of continuous improvement, delivery accountability, and operational excellence across the team.  Contribute to broader operational readiness frameworks and related activities.

Risk Management & Governance: Identify innovation and technology adoption risks early and develop mitigation strategies. Monitor key risk indicators and escalate issues that could impact operational performance or success while maintaining contingency plans. Ensure risk management discipline across all operational development initiatives.

Best Practices & Knowledge Management: Partner with cross-functional stakeholders to develop and maintain repositories of operational best practices, process standards, templates, and tools that can be shared across the enterprise. Establish practice communities where operational teams and stakeholders can share insights, collaborate on operational development initiatives and solve common operational problems. Conduct industry benchmarking on operational development metrics and process maturity as required. Capture and codify lessons learned from transformation and development initiatives to continuously build organisational knowledge.

What do you need to succeed?

Must-have

• Education: Bachelor’s degree in Finance, Business Management or a related field.

• Experience: Minimum 10–12 years of progressive experience in operational improvement, process design, program management, organisational development, or operations management in a complex enterprise environment.

• Stakeholder Engagement & Communication: Excellent communication, collaboration and presentation skills.  Ability to influence senior stakeholders and translate complex concepts into clear, actionable direction.

• Program Management: Proven expertise in managing multiple initiatives, milestone tracking, and executive reporting.

• Analytical Capability: Hands-on experience with data-driven decision-making, operational metrics, and benchmarking.

• Leadership: Strong ability to lead and develop multidisciplinary teams, manage competing priorities, and translate strategy into actionable programs.

• Operational Expertise: Knowledge of Lean, Six Sigma, or similar methodologies; proficiency in process modeling e.g. BPMN, swim lane diagrams.

• Governance: Experience in establishing governance structures and risk assessment processes in regulated environments.

• Technical Fluency: Microsoft suite (Excel, PowerPoint, Word, Sharepoint) and Business Intelligence tools (Tableau, Power BI).

Nice-to-have

• Technical Skills: Data Preparation (SQL, Python, Alteryx/DBT), Data Modeling (DataBricks, Snowflake), ETL/ELT pipelines, SQL querying, Low-code/no-code platforms (Power Automate, Zapier), Python scripting, Version control (Git, CI/CD), BPMN process modeling, RPA development (UiPath, Blue Prism), APIs/webhooks, and Cloud platforms (AWS/Azure/GCP)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

Job Skills

Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeCAPITAL MARKETSRegularSalaried2026-05-122026-05-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.