We, the Nike Direct Digital Operations team, support the day-to-day operations for our digital business. We work in an exciting and dynamic environment which is a key growth area of the organization. We work as a broader operations team with key areas of focus that continuously learn from each other. There’s never a dull moment!

WHO WE ARE LOOKING FOR

We’re looking for a Live Ops Senior Specialist to join our team. This is a fast pace, entrepreneurial area that needs someone who is ready to jump in and lead large cross-functional teams through the prevention- and resolution of incidents. Our best Operations Specialists are organized leaders and flexible multitaskers who take pride in the perfection of their work. You are able to think about cross-functional impact, prioritize tasks and drive efficiency. You are also a true people person and are able to manage multiple stakeholders on a day-to-day basis with a smile on your face. You maintain a flexible schedule that regularly includes evenings, holidays and weekends work.

WHAT YOU WILL WORK ON

You’ll drive, manage and evolve the 365-operational support strategy for our EMEA Commerce Platforms, across all our 30+ EMEA countries. Together with your Global counterparts and key EMEA stakeholders you’ll build and maintain a smooth operating model. You are responsible for the 365 Live Ops programming, establishing effective processes, policies and action-plans that help prevent incidents from happening. And if they happen, you will lead teams through these incidents, ensure they are resolved efficiently and effectively, minimizing the impact on our consumers and business operations. Consequently, you’ll organize all efforts to prevent them in the future. You are the lead that ensures that all x-functional teams have what they need to smoothly and efficiently do their work.

WHO YOU WILL WORK WITH

This position reports to the Digital Commerce Operations Senior Manager. In this role, you will work closely with our core Digital Operations teams as well business teams, Technology, Supply Chain, Consumer Care, and Marketing to name a few. This role also interacts with teams in other geos as well as our global team based at our World Headquarters.

WHAT YOU BRING

• Experience in direct-to-consumer retail e-commerce with a specific focus on operational project and/or process management and improvement
• Hands on experience in leading x-functional teams through the resolution of complex issues in time pressure environment
• Excellent organizational and problem-solving skills, able to quickly assess and prioritize what’s most important
• Be a self-starter and manage ambiguity well. Manage ad-hoc requests in an independent manner
• Ability to move with the speed and need of the business during peak and off-peak moments
• Able to translate complex information into clear and easy to comprehend action plans
• Can bring people along with a positive and energetic approach
• Comfortable using tools such as PowerPoint, Airtable, Miro and Excel

The closing date for this position is Wednesday, September 4th

No relocation is offered for this position