Position Overview:
The Business Analyst is a critical member of the Commercial Operations Excellence Team working in a dynamic, collaborative environment. The successful candidate will be responsible for supporting Insulet’s Commercial functions through analysis of business problems, collaborating with IT teams to ensure CRM solutions meet business needs and supporting documentation of business CRM processes.

We’re looking for:

• A technically capable professional with experience supporting CRM or commercial platform delivery.

• A structured problem solver who can manage solution refinement, issue tracking, and test scripting and execution of UAT.

• A responsive team player who can engage with business users to clarify needs and ensure smooth deployment.

• A detail-orientated contributor who understands the importance of data accuracy and system usability.

• A collaborator who understands the importance of platform standardization and can help steer teams away from fragmented, localized solutions towards scalable approaches.

• A communicator who can support documentation efforts, including quick reference guides for training teams.

Responsibilities:

• Act as the primary contact between Commercial business and IT for day to day CRM issues and queries, triaging whether it is a training issue, potential bug or enhancement request.
• Support creation and monitoring of SNOW tickets, for timely resolution.
• Support investigation and clarification of issues and validate fixes meet business expectations.
• Identify recurring operational or system issues and escalate to the Commercial Platforms Principal.
• Collaborate with IT team on analysis for and refinement of low complexity enhancements.
• Review and validate UAT Test scripts ensuring functionality meets the intended business outcomes.
• Where required, support execution of UAT.
• Create and maintain operational CRM documentation aligned to the documentation framework, including; Work Instructions, SOP,s , Quick Reference Guides/Aids

Education and Experience:

Minimum Requirements:

• Demonstrated experience working in a Business Analyst function or similar experiences.
• Familiarity with CRM systems (e.g., Salesforce).
• Experience supporting User acceptance testing (UAT) and writing test scripts is highly desirable
• Proven ability to provide business analyst deliverables on projects related to Commercial process improvement.
• Experience supporting or working within a Commercial organisation, preferably in the pharma, medical device, or any other regulatory controlled environment.

Preferred Skills and Competencies:

• Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.
• Ability to work in a deadline focused, dynamic environment, and consistently produce deliverables within agreed upon timelines.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work across multiple business units with varying processes and requirements.
• Excellent communication & stakeholder engagement skills.
• Excellent writing skills.
• Positive, results driven, rational, logical, team player.
• Ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Ability to work independently & on multiple projects against deadlines.
• Experience in the healthcare, pharma or medical device industry a plus.

#LI-JW1 #LI-Remote

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us here.