We are seeking a results‑driven Individual to own the end‑to‑end activities of critical business SaaS application by supporting functional technical initiatives from initiation through delivery, this application is web-based application managed and hosted by vendor to facilitate data sharing and audit management workflows during an external audit event. This application brings together data analytics, collaboration, and Global audit workflow into a single audit platform. This role combines Application Management (stability, lifecycle, vendor & release management, risk/controls, capacity/cost optimization) with application support and work closely with business stake holders across regions.

 

 Responsibilities

• Own end-to-end responsibility for assigned applications, including stability, performance, lifecycle management, vulnerability assessments and remediation.
• Oversee daily application operations and ensure timely resolution of incidents, problems, drive root cause analysis and long-term corrective actions. .
• Ensure full compliance with risk and control processes, InfoSec policies and regulatory commitments.
• Maintain application documentation, SOPs, architecture diagrams, capacity plans etc.,
• Manage technical debt, vulnerability remediation, and other SaaS application related activities  
• Engage with 3rd party/vendors for support and have regular connect to ensure an effective SaaS coordination is established.
• Collaborate with architecture and engineering teams to define solution designs, integration patterns, and technology alignment.
• Identify process inefficiencies and implement continuous improvement practices for automation, observability, and release quality.
• Manage stakeholder expectations, provide executive communication, and ensure transparency of delivery status and application operations.
• Manage Vulnerability assessments, and execution for assigned applications and ensure review and remediation of findings if any with 3rd party and ISO.
• Mentor team members, foster collaboration, and promote a blameless culture of accountability and technical excellence.

Qualifications:

• 8 years of relevant experience
• Experience in systems analysis
• Experience in managing and implementing successful projects
• Working knowledge of consulting/project management techniques/methods
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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