Job Description:

Essential Job Functions: • Manage business process improvement projects from initiation to completion, ensuring optimal customer and client experience. • Collaborate with team members to identify process optimization opportunities. • Execute process enhancements and track performance metrics. • Communicate with stakeholders and report on project status. • Assist in resource allocation and planning. • Develop and maintain relationships with key stakeholders. • Act as a problem-solving resource for team members. • Stay informed about industry trends in customer experience and process optimization.

Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role • Proven experience in business process services and project management • Experience in managing business process improvement projects • Proficiencies in process analysis and improvement • A continuous learner who stays abreast with industry knowledge and technology Other Qualifications: • Advanced degree in a relevant field a plus • Relevant certifications (e.g., CAPM, Business Analysis Professional) a plus

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