Operations Specialist

Posted:
3/10/2025, 5:10:33 AM

Location(s):
Region of Bratislava, Slovakia ⋅ Bratislava, Region of Bratislava, Slovakia

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Operations & Logistics

<gh-intro>
<text>


We are looking for a Operations Specialist to join Bolt’s Food Delivery team in Slovakia.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 1800€ and will depend on your skills, knowledge, and experience.

</text>
</gh-intro>


<gh-about-us>
<title>About us</title>

<text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.


We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.


Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

</text>

</gh-about-us>

<title>About the role</title>
<text>
As the Courier Operations Specialist, you will work closely with the Courier Operations Managers to drive business growth by meeting supply growth milestones and achieving key metrics. Your role will involve expanding our current supply, improving quality and performance, and managing operational processes. Additionally, you’ll lead short-term projects aimed at addressing these objectives.Main Tasks & Responsibilities :
  • <point>Supporting all Bolt Food Delivery operations in the city.</point>
  • <point>Executing processes efficiently. Efficiency is our priority—you will help us find the most efficient way to register new couriers, verify documentation, check the eligibility of applicants, and streamline other processes at scale.</point>
  • <point>Analyzing key operational metrics, such as utilization rate, rejected orders, online hours, and delivery time—these metrics define the success of our marketplace business.</point>
  • <point>Ensuring we maintain high service quality by enforcing quality standards and ensuring our couriers meet the highest service standards for our customers.</point>
  • <point>Assisting couriers and fleets with incoming issues to keep them engaged and satisfied.</point>
What we’re looking for:
  • <point>You have relevant experience (internships included) in a role that required working with numbers and metrics</point>
  • <point>Experience with Excel/Google Sheet is a must</point>
  • <point>You are an analytical thinker who loves solving problems (strong Excel skills and some coding skills are a plus).</point>
  • <point>You are resilient and persistent, overcoming obstacles without giving up.</point>
  • <point>You are organized and can handle stress well while delivering results on time.</point>
  • <point>You have excellent communication skills in both English and Slovak</point>

#LI-Hybrid