Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Bachelors degree B2 level certification in German Language

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Should be German Language proficient with minimum B2 level certification. - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective technical support to clients. - Troubleshoot and resolve system or application issues. - Document client issues and resolutions accurately. - Collaborate with cross-functional teams to enhance system performance. - Stay updated on industry trends and best practices for continuous improvement. Professional & Technical Skills: - Should be German Language proficient with minimum B2 level certification. - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of ITIL framework. - Experience in incident management and problem resolution. - Good To Have Skills: Knowledge of IT service management tools. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A Bachelors degree B2 level certification in German Language is required.

Bachelors degree B2 level certification in German Language

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