Posted:
8/29/2024, 8:18:09 AM
Location(s):
Georgia, United States ⋅ Louisiana, United States ⋅ Iowa, United States ⋅ Illinois, United States ⋅ Kentucky, United States ⋅ Indianapolis, Indiana, United States ⋅ Idaho, United States ⋅ Kansas, United States ⋅ Indiana, United States ⋅ Texas, United States ⋅ Florida, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Remote
Job Summary:
JOB DESCRIPTION – Client Support Representative, Part-time
Location: Remote in U.S.
Division: Universe
Line Manager: Client Support Manager
Contract Terms: Friday – Sunday, 7am to 4pm CT
THE TEAM
Our client services team owns the client relationship from sign up to event production and acts as the voice of the client for our product team. As part of that, they also support the fan journey, fan queries and fan support on behalf of clients. They are empathetic, active, consultative strategists working to understand customer needs and ensure adoption, helping customers to exceed their goals. From onboarding to engagement to event strategy, our CSMs are driven by customer success, satisfaction, and adoption.
THE JOB
This position will support Universe, a division within Ticketmaster. We’re seeking an ambitious, bright, and self-driven individual to join our client services team, with a focus on non-managed client accounts, fan support and operations.
This role will be responsible for handling inbound emails from clients and ticket buyers (fans), be the first line of defense to troubleshoot issues, provide solutions and propose and implement process improvements with the broader team, including product and sales.
WHAT YOU WILL BE DOING
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
YOU (BEHAVIOURAL SKILLS)
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Website: https://www.livenationentertainment.com/
Headquarter Location: Beverly Hills, California, United States
Employee Count: 10001+
Year Founded: 1996
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Concerts ⋅ Event Promotion ⋅ Events ⋅ Media and Entertainment ⋅ Ticketing