Your Title: Technical Customer Support Professional (m/f/d)

Job Location: Raunheim, Germany (hybrid)

Our Division: Global services

What You Will Do

The Technical Customer Support role is crucial for providing high-level technical assistance to end-users, field engineers, technicians, and product support personnel. This role involves diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, sophisticated software, and networked and/or wireless systems. You will be a key player in addressing issues where primary product support has not resolved equipment or software problems. Additionally, you will contribute to product improvement by reporting design, reliability, and maintenance issues.

Employee Value Proposition (EVP):

This position offers an excellent opportunity to engage in challenging technical problem-solving, directly impacting customer satisfaction and product reliability. You will work closely with a variety of technical professionals, gaining insights into complex technical systems and enhancing your problem-solving and communication skills. Your contributions will be essential in maintaining the high quality and reliability of our products.

• Advanced Technical Support 

• Problem Analysis and Reporting 

• Customer Installation and Training 

• Documentation and Knowledge Sharing 

What Skills & Experience You Should Bring

• Bachelor's degree in a relevant technical field (preferred).

• Proven experience in providing technical support for complex electro/mechanical equipment, computer systems, software, or networked/wireless systems.

• Exceptional troubleshooting and problem-solving skills.

• Proficiency in utilizing technical tools and resources.

• Excellent communication and interpersonal skills.

• Ability to collaborate effectively with diverse teams and customers.

• Strong customer-centric mindset and dedication to delivering exceptional technical support.

Are you the candidate we are looking for? Don’t hesitate to apply. We are looking forward to your application. 

About Trimble

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

#LI-DM2