Previous Experience

• 5 years of professional experience in customer success or related roles.
• 1 year of experience managing and developing high-performing teams.
• Experience in fintech or SaaS environments preferred.

Education / Professional Training

• Bachelor’s degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related required.
• Relevant technical certifications (e.g., CompTIA A+, Network+, or vendor-specific POS certifications) may substitute for a formal degree.

Languages & Level of Proficiency

FOR ROLES IN US: 

• Fluent in English (written and verbal). 
• Additional languages are preferred but not required.