The Payment Processing Representative is responsible for the daily decisioning and processing of customer and third party checks as appropriate. Ensures all payments are managed timely and accurately according to P&P while collaborating with various departments as needed.

Job Duties:

• Executes upon payment processing tasks and functions according to policy and procedures.  Escalates issues and challenges to leadership in a timely manner.
• Responsible for managing own daily workload and assignments within service level objectives.  Assists peers with assignment completion, as needed.
• Maintains a high level of accuracy and completeness within tasks and functions performed.  Ensure account level review and documentation is thorough and clear.
• Respond to internal and external (verbal and written) inquiries and requests in a timely and professional manner.
• Champions best practices.  Identifies process improvements and proactively communicates possible solutions with leadership
• Assists leadership in special projects
• Other duties as assigned

Education and Work Experience:

• High School Diploma or equivalent. College degree preferred.
• 2 - 3 years of work-related experience. Experience in consumer auto finance industry preferred.
• Experience with account maintenance functions strongly preferred
• 2 years of administrative accounting preferred.
• Familiarity with indirect loan documentation, i.e. contracts, ancillary products, certificates, etc. preferred.
• A working knowledge of automobile finance, collections, loan services, and/or specialty areas preferred.
• Proficiency in Microsoft Word and Excel. Database skills preferred.
• Proficiency in SHAW Collections and SHAW Retail preferred.
• Strong analytical & problem solving skills required, as well as the ability to utilize appropriate analysis, judgment, and logic.
• Excellent written and verbal communication skills
• Self-motivated with the ability to complete multiple tasks with minimal supervision.
• High attention to detail; able to methodically review the execution of procedures and identify issues.

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