Role Description 

This role is responsible for core processing within specific functions, depending on the individual team, within one of the designated Investment Operations Functional Areas, and is responsible for the quality processing for Corporate / Retail Clients on behalf of FNZ.  

This means the following key requirements, 

• The role holder will be responsible for all aspects of day to day processing, ensuring that all processes are followed correctly and completed to a high level of quality.   

• The role holder will be responsible for service delivery to our corporate clients from their core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs. 

Specific Role Responsibilities 

Strategy 

• Deliver best in class operational services to clients and internal partners. 

• Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.  

• Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship.  

• Engage with external stakeholders in relation to their team’s issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.  

Process 

• Ensure that completion of daily tasks are true and accurate, minimising  errors with processing and quality actions, 

• Delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through quality processing,  

• Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.  

• Complete personal risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on quality and prevention.  

• Ensure adherence of operational controls, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved. 

• Support quality of processing for handling client assets and client money within role; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved. 

People  

• Maintain training requirements  

• Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making. 

• Be an effective communicator, ensuring that information is communicated effectively to necessary parties and in a timely manner for purpose of rapid resolution 

• Ensure compliance with all mandatory training is completed in a timely fashion.  

• Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff. 

• Develop professional and technical knowledge and skills, via training & development, in order to meet Continuing Professional Development requirements.