Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Billing Call Center Specialist​

• Performs all duties and responsibilities in accordance with local, state, and federal regulations and company policies.

• Utilize and apply industry knowledge to resolve new and aged accounts receivables by working various account types, including but not limited to professional claims, governmental and/or non-governmental claims, denied claims, aged accounts, high priority accounts, high dollar accounts, reimbursements, credits, etc.

• Leverage available resources and systems (both internal and external) to analyze patient accounting information and take appropriate action for payment resolutions, document all activity in accordance

  with organizational and client policies.

• Handle all communication with patients (Phone, Microsoft Teams, Fresh Ticket, e-Mail, and voicemail), in a prompt and courteous manner

• Clearly explain charges, payments, account balance, and account status to patients to ensure first call resolution

• Communicate with Revenue Cycle teams, insurance companies, clinical staff/leadership, and others to resolve problem accounts

• Receive, document, and respond to all patient correspondence in a prompt and courteous manner; accurately document all actions taken to reconcile outstanding balances

• Verify patient coverage information and update registration as required

• Review self-pay undistributed and credit balance accounts and provide refunds to patients as necessary

• Communicate professionally (in all forms) with payer resources to include websites/payer portals, e- mail, telephone, customer service departments, etc.

• Maintain quality and productivity results at a level that meets departmental standards as measured by a daily/weekly/monthly average.

• Seek resolution to problematic accounts and payment discrepancies.

• Other Duties as Assigned

Education and Experience Requirements

• Must have had at least 2-3 years accounts receivable experience in a physician office setting.

• General Knowledge of HCPCS, CPT-4 and ICD-10 coding and/or medical terminology.

• Familiar with multiple payer requirements and regulations for claims processing.

• Must have a High School Diploma/GED

Position Benefits

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Annual Continuing Education Allowance (in related field)

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health Day

• Calm subscription for all employees