Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Service Delivery
Good to have skills : AAAP (Accenture Advanced Analytics Platform)
Minimum 12 year(s) of experience is required
Educational Qualification : As per Accenture norms

Summary: As an Application Support Engineer, you will provide ongoing technical support and maintenance of production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support across all server and network areas. Join our team in Bengaluru and contribute to the smooth functioning of our IT operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Ensure effective technical support and maintenance of production and development systems. - Configure services running on various platforms. - Implement technology at the operating system-level. - Provide hardware/software support across all server and network areas. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Delivery. - Strong understanding of IT operations and support processes. - Experience in troubleshooting and resolving technical issues. - Knowledge of configuring and maintaining software solutions. - Familiarity with server and network technologies. Additional Information: - The candidate should have a minimum of 12 years of experience in Service Delivery. - This position is based at our Bengaluru office. - As per Accenture norms, education requirements will be communicated during the selection process.

As per Accenture norms

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