Job Description

Are you interested in working in a growing industry?  Increased demand for smart home security has opened an opportunity for a Lead Commercial Installer at Guardian. We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe.

Position Summary: The Payment Specialist will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate for this position can work as part of a dynamic team and be able to work in an environment where work assignments change frequently.

What’s In It For You: 

• Attractive compensation and benefits package including medical, dental, vision, 401k and more, effective day 1
• Generous paid time off (PTO) and 10 observed holidays
• Excellent training program
• Opportunity to grow within the company
• Chance to be part of a Top 10 company

What You’ll Be Doing:

• Proficient at monitoring accounts to identify and assist customers with payments
• Ability to quickly and efficiently analyze payment history and account information
• Identify issues attributing to account delinquency and seek to resolve in a collaborative environment
• Make calls in a professional manner while maintaining and improving customer relations
• Maintain accurate records on customer interactions relating to collection activity

 What You’ll need:

• Collection experience is preferred, and knowledge of the Fair Debt Collections Act is beneficial
• Be passionate about delivering an upbeat customer experience
• Change is positive progression, be open and supportive of new processes
• Ability to work within a team and independent environment to meet department and individual goals
• Excellent written communications coupled with a typing speed greater than 45-words per minute
• Be savvy with computer-based programs, including Microsoft Outlook and Excel
• Ability to work flexible schedules at times (evenings, weekends)
• Automated Dialer experience a plus

Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.   
 
Armstrong is an Equal Opportunity Employer.