SUMMARY

This is a critical role in the organization, the incumbent will take part into the management team and is responsible for building and maintaining a platform to manage business partners, driving partner performance, and ensuring mutual business growth. This role involves working closely with cross-functional teams (sales, marketing, product, etc.) to ensure the partner’s goals align with the company's objectives and ensuring the delivery of value from the partnership.

• Manage partners including distributors and sub-distributors.

• To lead and manage the end-to-end supply, demand, and inventory.

• To coordinate and communicate with cross functions team both local and regional (Ops, RA, QA, Commercial, Finance, Market Assess, sourcing plant) in term of product availability or discontinuity.

MAIN RESPONSIBILITIES

I. PARTNER MANAGEMENT

1. Manage Partnerships:

• Onboard new partners to meet company growth objectives.

• Manage contracts and agreements to maximize profitability and foster strong partnerships.

2. Strategy and Planning:

• Collaborate with internal teams to develop and execute partnership strategies.

• Align partner activities with the overall business objectives and goals.

3. Partner Support and Performance Monitoring:

• Act as the primary point of contact for partners, addressing their needs and concerns regarding contracts, prices, quality issues, training request.

• Develop joint business plans with partners to ensure shared success.

• Track, analyze, and report on partner performance, setting metrics for success.

4. Cross-functional Collaboration:

• Work closely with sales, marketing, and product teams to ensure partners are fully enabled and supported.

• Provide partners with the necessary tools and resources to succeed.

• Conduct training sessions to educate partners on product offerings and sales strategies.

5. Problem-Solving and Issue Resolution:

• Identify and resolve conflicts or issues that may arise in the partnership.

• Work to enhance communication and collaboration between the company and partners.

II. SUPPLY CHAIN MANAGEMENT

• Lead monthly Demand & Supply meeting with Marketing, FF & Ops, provide guidance to team to maintain the forecast accuracy level.

• Monthly build demand and supply request and submit forecast which ensure the replenishment aligned with production plan and maintain DOH meet targeted DOH.

• Work with cross functions team (Ops, RA, QA) to factor the update/change of product availability to the ADS.

• Work with manufacturer for product supply with excellent communication. Keep tracking supply schedules for imported products, verifies shipping documentation for imported products’ customers clearances.

• Do analyses the inventory projection and provide suggestion/ follow up with cross function for mitigation action.

• Monitor supply/demand operational performance versus goals and manages variances appropriately e.g customer service, forecast accuracy, back orders/ sales loss, escalation, and report submission to regional.

MINIMUM BACKGROUND/ EXPERIENCE REQUIRED

• Minimum 5 years experiences:

o Related to distribution, CRM or sales.

o Related to Logistics, Demand Planning experience.

• Proficient in verbal and written communication in Vietnamese and English

• Expert in Microsoft Office, especially excel.

MINIMUM EDUCATION REQUIRED

• Bachelor’s degree in any major.

• Supply Chain Management/ International Business/ Business Administration/ Finance is a plus.