We are looking for a full time Customer Banking Specialist to work between our multichannel Jurien Bay and Dalwallinu branches!

What is a Multi Channel Branch? 

Our branches serve customers through a variety of different means.

On some days, our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.  On the remaining weekdays we assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. The days are set and vary from branch to branch.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: 

  

• Assist customers with general banking transactions, answering questions and queries  
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels 
• Work with customers to use our in-branch technology and digital banking options    
• Complete Financial Health Checks to assess customers’ financial needs  
• Process applications for personal loans, credit cards and associated products    
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement  
• Be provided with continuous training and development to support your career aspirations  

  

We’re interested in hearing from people who have:   

   

• A passion for delivering outstanding customer service with every interaction  
• The ability to have great conversations and confidence to ask challenging questions   
• Problem solving attitude and curiosity in finding the right solutions   
• An open approach to learning new things and goal oriented  
• An ability to work collaboratively as a team to deliver a seamless customer experience  

  

 Don't wait, apply today!  

Aboriginal &/or Torres Strait Islander people encouraged to apply! 

Advertising End Date: 01/04/2025