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Bolt Customer Support is looking for a passionate Business Service Specialist to support our Business customers and drive our business, analyzing and developing current procedures to achieve more efficient and high-quality support to our customers. 

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<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

 

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

 

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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As a Business Service Specialist, you will have a clear understanding of our key business goals and actively manage our business clients and partners to generate long-term value for them and the platform. In addition, you also have to be a strong team player and willing to do things outside of the day-to-day work activities - driving local execution of our global projects through collaboration with the Business Service Specialists team in managing business priorities.

Bolt Business keeps ~30 000 businesses moving and ensures safe, reliable, and affordable ways for businesses in any industry to travel for work!

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<title>Main tasks and responsibilities:</title>

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• <point>Interact with Bolt Business customers and Strategic Partners over any supported channel, including, but not limited to phone, chat, and e-mail, answer their questions and solve issues in the best possible way considering customers’ & Bolt’s interests in any language known to the employee.</point>
• <point>Collaborate with Account Managers and respective employees with clear and strong communication.</point>
• <point>Keep track of company policy changes or new product launches and provide accurate information to Bolt Business customers and Strategic Partners.</point>
• <point>Work with cross-functional departments to drive business growth.</point>
• <point>Analyze market-specific behavior to gain insights and support the team in improving customer experience and vertical procedures.</point>
• <point>Project Management. You will work closely with local and global teams in order to resolve the most challenging issues in our customer service operations.</point>

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<title>About you:</title>

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• <point>You have 1-2 years of experience, preferably in Customer Support for B2B clients.</point>
• <point>You have good analytical skills: ability to interpret and present data to generate insights and support decision-making.</point>
• <point>You exemplify ownership: show ability to proactively find solutions to business problems and have good project management skills</point>
• <point>You have passion: drive to work with new technologies or with B2B business.</point>
• <point>You are an excellent communicator with the ability to effectively communicate with many stakeholders involved.</point>
• <point>You are a French native language and Native or C1/C2 English Business level speaker</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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GENERAL

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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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