Skill required: Order Management - Order Management
Designation: Sales Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Customer Business Analysts (CBAs) are responsible for managing tactical demand signals, executing forecast uploads into planning systems (SAP, IBP), supporting NPI and EOL planning, and partnering closely with Sales, Supply Planning, and Customer Sales Analysts (CSAs) to drive end-to-end execution excellence. Order Management involves order processing, Receive, process and confirm customer orders in the system. Ensure order accuracy in terms of pricing, product specifications, quantity, and delivery details Coordinate with sales, supply chain, and warehouse teams to fulfill customer orders Work well with sales, logistics, finance, and customer service teams to ensure smooth operations. Keyword includes (Order Processing, Order fulfillment" "Customer communication", Inventory Management) Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.
What are we looking for? Candidate should have overall experience btw 1 to 3 years of experience in operational excellence, process improvement. Required Skills and Qualifications: Strong attention to detail and accuracy in data handling and Analysis. Excellent communication and interpersonal skills to interact with customers and internal teams Proficiency in ERP systems Understanding of basic supply chain and order fulfillment processes Ability to prioritize tasks and manage multiple orders simultaneously Problem-solving skills to address customer concerns and resolve order issues Proficient in Microsoft Office applications, particularly Excel Domain skills: -Demand management, Supply management, and Order fulfillment processes -Good understanding of Go to Market models •Certification/ERP •ERP Skills: (SAP, IBP) or Blue Yonder Additional ERP skills (preferred): Order booking and fulfillment tools Ability in analyze data and RCA on MS Excel Knowledge of SAP, IBp , Blue Yonder.
Roles and Responsibilities: Capture demand signals across assigned customer accounts, ensuring forecasts are uploaded accurately into ERP and aligned with customer expectations. Use SAP to monitor and adjust supply commitments, highlight supply gaps, and coordinate escalations with the supply planning and ops teams. Collaborate with account teams and field sales to translate customer signals into executable demand plans. Participate in the execution of New Product Introduction (NPI) and End-of-Life (EOL) transitions by submitting initial demand and managing customer communications. Prepare and submit escalation for unfulfilled demand, ensuring critical supply gaps are highlighted and resolved in coordination with factory and planning teams. Create and review reports and logs. Support quarterly and monthly planning cycles and long-term demand tracking for strategic accounts.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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