About Circles.Life

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned backers of industry-shaking innovators.

Role Description

About the Role:

As a Manager II, Product Management (Operations) -  Product Operations Lead, you will be a strategic partner to our product management team to drive improved product outcomes - higher business value, better product quality, process efficiency and a more engaged and satisfied team for our Circles.X platform. You will directly lead efforts related to annual planning, OKR & project tracking and cross-functional collaboration with the end goal of defining and maintaining playbooks that will enable product management organization to more efficiently drive meaningful outcomes for our partners and our business.

Responsibilities:

• Partner closely with platform product managers and cross-functional teams to successfully deliver on the Circles.X platform vision.
• Lead all product operations activities and initiatives in close coordination with the product management lead across all platform pillars (Connectivity, Delight, Beyond, Enablers).
• Facilitate cross-functional leadership dialogues to create visibility on progress and risks, and drive timely and effective data-driven (especially product and business KPIs) decision making.
• Build and operationalize product feedback loops; collaborate with GTM partners and product analysts to synthesize feedback and use the findings to shape our strategy and roadmap
• Establish standard processes and optimize tools to support better cross-functional collaboration, ensuring teams are aligned and efficient
• Mentor and develop other team members to help grow and mature the function
• Help facilitate team collaboration and communication across the product domain by designing and facilitating an operating rhythm of meetings, governance and reporting.
• Lead process improvement initiatives to maximize efficiency.
• Manage the many tools (for roadmapping, prototyping, etc.) the product team uses

Requirements:

• 10+ years of applicable program or portfolio management or product operations experience in ideally a B2B platform product organization.
• Proven track record in any of product management, strategy & operations, management consulting, or program role at an enterprise SaaS company. 
• Experience leading large cross-functional initiatives from problem definition, research and analysis, planning, to execution towards business outcomes
• Data-driven and analytical thinker; ability to conduct analysis and translate data into insights and actionable steps. 
• Demonstrated ability to take a prioritized, pragmatic approach to problem solving.
• Strong communicator who can convey complex concepts clearly and concisely
• Ability to build positive relationships across functions and levels, effective influencer with internal and external partners
• Thrives in a high-growth, fast-paced environment and can operate with ambiguity.
• Experience with a variety of project management and product development tools.

• Strong collaboration skills to partner with regional and functional leaders.

Join us and be instrumental in shaping the future of Circles.X!

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.