Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

 Join Our Team and Make an Impact! 

Are you passionate about transforming customer experiences through data-driven insights? We're looking for a dynamic Customer Experience (CX) Business Analyst to join our team. You'll dive deep into customer feedback, develop insightful dashboards and reports, and provide actionable insights that drive strategic decisions. If you're a proactive problem-solver with a background in data analysis and experience delivering outstanding customer experiences, we want to hear from you! 

You will report to the Customer Experience Strategy & Governance Leader. 

Location: Bogota, Medellin or Mexico City (Hybrid).  

Who are we? 

We are a global leader in industrial automation and digital transformation. We connect people's imaginations with technology's potential to expand what is humanly possible. When you join us, you gain 23,500+ global colleagues in more than 100 countries. We come from all walks of life but share a single purpose: to help industrial companies and their people be more productive and sustainable.  

We are here to improve the quality of life by making the world more productive and sustainable by allowing the next generation of smart manufacturing. We have identified customer experience (CX) as an essential strategy to support our business growth and deliver outcomes for our customers and businesses. 

What you’ll do: 

• Unleash the Power of Customer Insights: Dive deep into Voice of the Customer (VOC) and CX data to uncover trends and lead intelligent decision-making. 

• Craft Compelling Dashboards and Reports: Develop insightful dashboards, reports, and presentations using tools like Power BI, Tableau, and Excel to highlight main projects, customer pain points, and industry trends. This will empower the CX Strategy & Governance team to set priorities and achieve business goals. 

• Be the Industry Expert: Use valuable insights from CX best practices and competitive landscape analysis to provide a thoughtful understanding of customer needs. 

• Shape Strategic Decisions: Provide applicable insights that influence prioritization, strategy, and business case development, making a tangible impact on our business. 

• Link CX to Financial Success: Connect customer experience metrics to financial outcomes to demonstrate the financial value of CX initiatives. 

Who We Are Looking For? 

• Experienced and Driven: You are a team player with 3+ or more years of experience in Data Analytics, Data Management & Reporting, Data Engineering, Data Science, or Business Intelligence. 

• Analytical Problem-Solver: You have problem-solving and analytical skills combined with a proactive, curious, and action-oriented attitude.  

• Data Enthusiast: You have a data analysis, visualization, and integration background. You are familiar with and curious about using AI to support your work. 

• Innovative Thinker: An entrepreneurial mindset, ready to look beyond the current state and lead innovation. 

• Insight Translator: Ability to transform complex data into clear business concepts and actionable insights. 

• Tech-Savvy: Proficiency in excel (can perform complex functions) , Power BI, Tableau, AI tools, machine learning, and SQL. 

• Bonus Skills: Knowledge of Adobe Analytics, Qualtrics, and Python. 

• Multilingual Communicator: Fluency in English.

• Self-Motivated and Collaborative: A self-starter who takes initiative, looks for help when needed, and succeeds in a global team with remote colleagues. 

• Passionate About Customer Experience: Most importantly, a team player passionate about delivering outstanding customer experiences. 

What We Offer: 

Our benefits package includes … 

• Comprehensive mindfulness programs with a premium membership to Calm 

• Volunteer Paid Time off is available for eligible employees after 6 months of employment. 

• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. 

• Employee Assistance Program 

• Personalized well-being programs through our OnTrack program 

• On-demand digital course library for professional development... and other local benefits! 

Employee diversity is an essential element of our shared future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural patterns and variety of experiences in each of us. We invite all who want to join and change the world of our organization. 

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