Receptionist

Posted:
8/8/2024, 5:00:00 PM

Location(s):
Golden Valley, Minnesota, United States ⋅ Minnesota, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

Number of Job Openings Available:

1

Date Posted:

August 09, 2024

Department:

31602005 Courage Kenny Rehabilitation Institute Pool & Fitness Golden Valley

Shift:

Day/Evening (United States of America)

Shift Length:

8/12 combo shift

Hours Per Week:

20

Union Contract:

Non-Union

Weekend Rotation:

Alternative Weekend Plan

Job Summary:

Greets patients, visitors and business associates in person or by phone. Assist and direct them as needed. Supports the department registration, data and administrative needs.

Key Position Details:

.5 FTE (40 hours every two week pay period)

Job Description:

Principle Responsibilities

  • Receive patients, visitors and business associates.
    • Provide a welcoming environment.
    • Provide direction and assistance, offer escort as needed.
    • Receive messages, flowers, newspapers, and other patient-related deliveries.
    • Assure availability of wheelchairs and waiting room supplies.
    • Access patient electronic chart only based on need related to this service function.
    • May do patient check-in within Excellian or other program, and conduct check-in procedures.
    • May assist patients to other departments.
    • May enter orders into Excellian, and schedule patient for a service.
  • Answer calls and inquiries.
    • Screen, verify, and relay messages to department personnel and physicians.
    • May monitor Excellian messages folders.
  • May perform department-specific tasks such as administrative support, data collection, room scheduling, clerical support.
    • Other duties as assigned.


Job Requirements

  • Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
  • 2 to 5 Years in customer service experience required and
  • 2 to 5 Years experience with computers and technology required and
  • 2 to 5 Years experience with medical terminology required


Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently